Hikvision Password reset

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Hi guys,

Made a boo boo today.
Setup an NVR a couple of months ago and have forgotten the password.
I have followed hikvisions procedure to reset (send xml file from SADP). They sent back a reset file but it doesn't work. I get error code "failed to reset password other: 2022" does anyone know what causes this?
I did turn the NVR off between sending the request and receving the reset file, is this going to be an issue? Is there any other way to reset a password? Model is: DS-7616NI-I2 Firmware: v4.1.50 build 180423
Hoping there is still some backend way to reset like in the past, whether by a computer or removing a component for a bit.
Thanks in advance for any help received.
 

alastairstevenson

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I did turn the NVR off between sending the request and receving the reset file, is this going to be an issue?
Yes, that will invalidate the timestamp that is part of the response.

Maybe retry sending the reset export file, whilst leaving the NVR powered on and connected until you get the response.
Then, after the imported file works OK, go through the various password reset self-service methods such as the Security Questions Q&A or export UID file to cover yourself for the future.
 
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