Hikvision camera admin password reset tool

Volta

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can you guys clarify more about the internet explorer method pls , in steps if possible
 

RAMCO

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Under IE 11 click the setting cog on the right top corner, then third from the bottom of the menu that appears is compatibility view settings. I added the camera IP(s) for the INC-MP20V cameras to that list. My AXIS cameras dont have any issues needing compatibility mode
 

m900mwk

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HELP!!!

Hi folks.

My mom (84) got totally burned by a fly by night idiot parading as a "camera Security expert" who overcharged her and sold her a 4 channel system using an Hikvision DVR. I cannot reach the guy (no surprise) and the password to setup the system is unknown. I used the SADP tool to send Hikvision the xml file and was told the unit is apparently grey market, so go away we won't help you. I'm angry they don't support end users caught in this web as I assume this happens CONSTANTLY.

The password reset described here failed: Hikvision Password Reset Tool

I'd love to finally get this piece of crap working for her rather than buying a brand that isn't Hikvision, and spending more $$$.

Do I have any other options?

Thanks in advance for any assistance you can provide.


Marty (in Toronto)
 

jim4ewa

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Hi all, stumbled across this forum while trying to reset password on Hikvision camera which currently has IP address 192.168.31.108.
Plugged the camera to separate POE to be able to see it on SADP.
Already submitted file (generated last night) to Hik support and received xml file back today.
Support noted that the file is valid for 24h.
Uploaded file via SADP but still no avail. When attempted SADP comes up with message "failed to reset password. device denied"
Any help would be appreciated.

PS.
I've disabled the antivirus and firewall as well
 

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tech_junkie

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Hi all, stumbled across this forum while trying to reset password on Hikvision camera which currently has IP address 192.168.31.108.
Plugged the camera to separate POE to be able to see it on SADP.
Already submitted file (generated last night) to Hik support and received xml file back today.
Support noted that the file is valid for 24h.
Uploaded file via SADP but still no avail. When attempted SADP comes up with message "failed to reset password. device denied"
Any help would be appreciated.

PS.
I've disabled the antivirus and firewall as well
I rarely use the Hikvision reset. Because its easier& quicker to open the SD slot door and hardware reset it. Even working for a dealer on one of their clients that bought through that chain, its a pain and a long wait . And sometimes, I have to submit it again on the web form.
 

jim4ewa

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I rarely use the Hikvision reset. Because its easier& quicker to open the SD slot door and hardware reset it. Even working for a dealer on one of their clients that bought through that chain, its a pain and a long wait . And sometimes, I have to submit it again on the web form.
Might be my mistake, but already tried the hardware reset with no luck.
Followed this procedure:
1. press reset button and hold
2. power off camera POE port from NVR while holding reset button
3. power on camera POE port from NVR
4. keep holding button for 20 seconds and release
 

tech_junkie

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Might be my mistake, but already tried the hardware reset with no luck.
Followed this procedure:
1. press reset button and hold
2. power off camera POE port from NVR while holding reset button
3. power on camera POE port from NVR
4. keep holding button for 20 seconds and release
its almost correct. but you don't have to hold down the reset while powering down, and I find 30-45 seconds is the time window on some of them even though they say in the documentation 25 sec.

So try:
power off camera,
hold reset button down and power it on and keep it pushed for 30-45 seconds
 

jim4ewa

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its almost correct. but you don't have to hold down the reset while powering down, and I find 30-45 seconds is the time window on some of them even though they say in the documentation 25 sec.

So try:
power off camera,
hold reset button down and power it on and keep it pushed for 30-45 seconds
No luck there. Still keeps the same IP address
 
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