Volunteering to help unlock the cameras in my co-op building. The vendor installed them in 2015 and has been unable to help us with the right password(s), so I have to go the route of resetting the passwords.
Unfortunately, Hikvision responded to the XML file I got using SADP with: "The serial number(s) that have been provided for the device(s) is either NOT from the North American Region, products purchased outside of our Region, purchased from unauthorized distributor(s) (Such as eBay, or Amazon), or simply not Hikvision products. "
I do not know where the vendor acquired the cameras.
Build is 5.3.0 150513
DS-2CD2132F-I20150721CCWR530912512 is what I've been using with the Password Reset Tool, although I also tried it without the model#, and it still times out.
Haven't been able to get the Password Reset Tool here or the downloaded backdoor .exe to work. Can't even find a spot labeled Security Code or Serial Code, clicking "Forgot Password" leads to this:
I tried entering the codes given by the password reset tool into the spot beneath Import File, but it doesn't seem to work. And I can't change the mode up top either.