Rough Journey

M

Muziking

Getting the hang of it
Nov 29, 2018
36
32
USA
So my equipment arrived... Lightning fast and ahead of schedule from Empiretec
Paid December 3rd... got to me December 13... From China to Louisiana USA.

DHL called me to see if I would be home to drop the packages, which I informed them I would not be. The driver said he would be in a neighboring town and could come back later. My mother happens to live in the neighboring town so I asked if he would bring the packages to her address... He obliged.. communication was good with the DHL driver..

Problem comes in when I get to see these packages... see attached images.

Boxes were wet, and had been through a lot to say the least.

The NVR front panel.. cracked and broken apart from the Unit.
Went ahead and connected up the NVR anyway as everything internally seemed fine, for front panel, just LED's and a USB.... installed a HD ... all came up and worked fine.
Bench tested each camera... all seem fine

Emailed Andy the disappointing news..... His response:

"No problem buddy
I will send you the panel and the board to replace, next Monday can ship out, i have to get the parts from dahua. "

My whole point of this post is to highlight the communication and support from @EMPIRETECANDY ....
the fact that without question he will send me the replacement parts. Which I know could have turned into me having to fight with DHL probably to no end !

IF you plan to buy Dahua equipment buy nowhere else... his communication and support would be worth a premium yet its still at an unbeatable price.

When you buy from him you do not just get your product but you get HIM, and the same time the support of this forum who thorough my research seems to be 100% behind him, and would make it hard to not be treated right.
 

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Agree...
I did not file a claim since everything seems to be fine and Andy is sending me the front panel.
 
Wow. If I were the DHL driver I'd be somewhat ashamed of that level of destruction...did he at least have the fortitude to leave a note, claim form with contact info, etc. with you regarding a claim as @Mike mentioned?

EDIT: just read your reply re: claim; understood.
 
I know.... like I mentioned I had it dropped at my Mother's... she said she made the comment "this stuff looks wet" and the driver was like yeah its raining



she didnt know enough about the process to properly document or make sure the driver noted the condition right away.
 
Muziking said:
I know.... like I mentioned I had it dropped at my Mother's... she said she made the comment "this stuff looks wet" and the driver was like yeah its raining

she didnt know enough about the process to properly document or make sure the driver noted the condition right away.
Click to expand...

Sounds like my stepmom. She's also SUPER non-confrontational, even when it's justified. When my dad passed in 2011 I had to step up a bit and keep certain members of her family at bay....like sharks that smell blood in the water, you know? :mad:
 
Last edited:
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know exactly what you mean... my dad passed away 1 year ago this month... so I surely didn't expect her to get worried about it ;-)
 
Muziking said:
My whole point of this post is to highlight the communication and support from @EMPIRETECANDY ....
the fact that without question he will send me the replacement parts. Which I know could have turned into me having to fight with DHL probably to no end !
IF you plan to buy Dahua equipment buy nowhere else... his communication and support would be worth a premium yet its still at an unbeatable price. When you buy from him you do not just get your product but you get HIM, and the same time the support of this forum who thorough my research seems to be 100% behind him, and would make it hard to not be treated right.
Click to expand...

Without a doubt @EMPIRETECANDY understands service. When Andy goes, I go too. Thank you Andy. perfect10.gif
 
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+1^^^
 
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Muziking said:
So my equipment arrived... Lightning fast and ahead of schedule from Empiretec
Paid December 3rd... got to me December 13... From China to Louisiana USA.

DHL called me to see if I would be home to drop the packages, which I informed them I would not be. The driver said he would be in a neighboring town and could come back later. My mother happens to live in the neighboring town so I asked if he would bring the packages to her address... He obliged.. communication was good with the DHL driver..

Problem comes in when I get to see these packages... see attached images.

Boxes were wet, and had been through a lot to say the least.

The NVR front panel.. cracked and broken apart from the Unit.
Went ahead and connected up the NVR anyway as everything internally seemed fine, for front panel, just LED's and a USB.... installed a HD ... all came up and worked fine.
Bench tested each camera... all seem fine

Emailed Andy the disappointing news..... His response:

"No problem buddy
I will send you the panel and the board to replace, next Monday can ship out, i have to get the parts from dahua. "

My whole point of this post is to highlight the communication and support from @EMPIRETECANDY ....
the fact that without question he will send me the replacement parts. Which I know could have turned into me having to fight with DHL probably to no end !

IF you plan to buy Dahua equipment buy nowhere else... his communication and support would be worth a premium yet its still at an unbeatable price.

When you buy from him you do not just get your product but you get HIM, and the same time the support of this forum who thorough my research seems to be 100% behind him, and would make it hard to not be treated right.
Click to expand...
This is crazy bad , the package drop heavily during the shipping. I will get you a new panel and the board. Thank god, the NVR still function well.:highfive:
 
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EMPIRETECANDY said:
View attachment 36537View attachment 36538

Will get this shipped today.@muziking
Click to expand...


Awesome..... installed 11 cameras over the weekend... the unit is up and working... just need to get more educated on quality settings.. specifically at night.

I paid no mind to the physical dimensions of the unit lol... the 5432 is larger than expected..... so when I put this front panel on I'll probably have to modify the cabinet it is in for it to fit!!!! barely fits without the front panel. :-)
 
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