(PTZ 5MP) IPCAM - C6F0SoZ3N0PcL2 - V19.1.64.16.65-20210304 | PTZ Codes (especially for IR control) ?

O

onesixright

n3wb
Jul 31, 2021
8
2
CZ
Hi,

New to the forum, just installing my CCTV (with Blue Iris) :).

I got the above camera. It's a 5 MP PTZ, from ctronics.

For some reason I was not able to disable to IR led's. I contacted ctronics about this, they very fast and helpful but disabled the led's all together (which was not my question). I already wrote then and did a hardware (factory) reset, but the led's now stay on. Kind of weird the h/w reset (it has a switch you need to press and makes some sounds ) doesn't seem to work.

I'm assuming their support used some PTZ codes to disable it, but not sure what they now actually did.

So if anyone has some codes for this camera or a solution how to switch it back on?

I tried a whole bunch but non working.

Much obliged!
 

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If it was not your question... maybe you should give the question to understand what you want.

Also... these humanoid tracking ptz cameras are buggy and shit. if you can, send it back

List of bugs and issues with C6F0SoZ3N0PdL2 IP CAM 5MP WIFI 5X Optical Zoom Human Tracking Detection IR Night Vision - Model: B8D-WIFI-5MP-5X

Hi folks here I'll share and keep updating the bugs/issues I've found by using the device Type C6F0SoZ3N0PdL2 I just purchased. It is a 5MP 5X optical zoom PTZ IP WIFI camera with Human Detection IR Night Vision. I hope you share your camera issues also if you have also found some for the same...
ipcamtalk.com ipcamtalk.com
 
Other then what I read on the different forms, my camera works now great. I'm able to disable the IR led's.

Little bit of translation issues when talking to the folks of ctronics. But they where very helpful, to a point that I was actually surprised. All emails replied within a business day.

I'm not sure how capable they are, since they seem to think you can only call preset codes via their app HIP2P (which works fine with the browser version) and also with BI (although they said it would not work, lol).

At the end, not that bad for the price paid.

For this specific model / software | C6F0SoZ3N0PcL2 / V19.1.64.16.65-20210304:
  • call 82 for IR on
  • call 83 for IR off
no associated with them in any shape or form, bough the camera on amazon.
 
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hello is it possible to find the original firmware? Ctronics 30x camera ptz firmware V19.1.64.16.65-20210304
 
onesixright said:
Other then what I read on the different forms, my camera works now great. I'm able to disable the IR led's.

Little bit of translation issues when talking to the folks of ctronics. But they where very helpful, to a point that I was actually surprised. All emails replied within a business day.

I'm not sure how capable they are, since they seem to think you can only call preset codes via their app HIP2P (which works fine with the browser version) and also with BI (although they said it would not work, lol).

At the end, not that bad for the price paid.

For this specific model / software | C6F0SoZ3N0PcL2 / V19.1.64.16.65-20210304:
  • call 82 for IR on
  • call 83 for IR off
no associated with them in any shape or form, bough the camera on amazon.
Click to expand...

Hello.
Do you have other presets for software version C6F0SoZ3N0PcL2?
 
Lucio74 said:
Hi,
do you know if the models on sale now from ctronics allow IRs to be turned off?
Thanks
Click to expand...
No, idea. I'm not affiliated in any way.

I would think yes. But if you wanna be sure, write them a email.

Lots of these camera's have something like this:
Image settings.png
 
onesixright said:
write them a email.
Click to expand...
Thanks onesixright,
I sent an email to ctronics support one week ago and they replied that "the white LED light can be turned off but the IR lights cannot.And our other cameras are the same."
From the picture you put in the first post, it seems to me that yours is model CTPT-295C (5MP zoom 30x). If so, it means that the person who answered me gave me incorrect information....
 
Lucio74 said:
Thanks onesixright,
I sent an email to ctronics support one week ago and they replied that "the white LED light can be turned off but the IR lights cannot.And our other cameras are the same."
From the picture you put in the first post, it seems to me that yours is model CTPT-295C (5MP zoom 30x). If so, it means that the person who answered me gave me incorrect information....
Click to expand...
Oh :( Yeah, thats a bit all too familiar. They also don't read, so you need to be lucky with the customer support.

I ordered it from Amazon. It would actually surprise me if you can not switch them off, but with Amazon you can send it back.

Other than that, I have to say for the price they have good service. My IR led's broke after some time, and they send me a new one (after I gave them access to the camera and they could see it was not working). The first I bought on 24 July 2021, and after the replacement it still works great. I have multiple of this brand, and sofar can't say something bad. The HiCam (app) is not great and neither is the web interface (but you only use that for setup). I run it all via BlueIris and that works pretty well.

FWIW, these cameras run on HiSilicon (Hi3516/Hi3518) SoC.

You can even query and set features by calling the url in your browser:

So checking the IR state and switch on or off the LED's:

Code: 
http://<ip>/web/cgi-bin/hi3510/param.cgi?cmd=setinfrared&-infraredstat=close
http://<ip>/web/cgi-bin/hi3510/param.cgi?cmd=setinfrared&-infraredstat=open
http://<ip>/web/cgi-bin/hi3510/param.cgi?cmd=setinfrared&-infraredstat=auto

GL!
 
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