IPCTDDNS. Is it down, broken, or what?

[Kelly Murphy]

I have been using IPCT-DDNS for about 8 months now, and it just works. I'm current on payment for my Silver plan, allowing me 5 ddns server connections. This morning I am unable to connect to either of my two servers.

Blue iris tools is open and running on both systems. DDNS /IP is working, and I can retrieve current IP addresses on both servers.

When I log into my account on IPCT and navigate to my UPGRADES, It wants to sell me a plan, because that's the nature of the account settings. When I navigate to tools and IPCTDDNS it shows one server running and green, but I cannot access it via the DDNS. The IP is also wrong, regardless of hitting update or reset. My second server shows as OFF (red) as if I am not authorized (and paying for) a second server.

Please advise.

 

[Mike]

It looks like either your IPCT+ subscription is up or expired, as your username isn't associated with any active subscription.

Please shoot me a PM so I can resolve this now.

Thanks,
Mike

 

[Mike]

There was an issue with PayPal's IPN service, so for some reason IPCT thought a bunch of people canceled their subscriptions. Your subscription is active on PayPal, but it's not synced to IPCT

The solution is to cancel the subscription on PayPal, then to please re-join here on IPCT. Then IPCT & PayPal will be synced again.

This is also effects a few other members on the site, all which I have sent a PM explaining.

Sorry for the inconvenience.

Everyone who is effected will get a free month of IPCT+

 

[Mike]

@Kelly Murphy your issue has been resolved and I have refunded you for 1 month as a token of my appreciation.