Firmware update issues

Rmac1122

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I have the Montavue edition of the Dahua IPC-HFW1831E cameras. The factory had me upgrade the firmware because of an issue and now I only get 15FPS on all cameras, and according to the factory they cannot have the frimware set back. Any help would be great.
 

Hazza06

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Have you tried to factory reset ? The 1831E definitely does 25-30fps...mines on the latest 2.8 Dahua firmware and doing 25 fps @4k no problems....if a factory reset doesn't resolve the issue, raise the issue with your supplier...
 
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Rmac1122

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I did all the upgrades with tech support and now they claim no way to go back. Will a factory reset default firmware back to original or just latest installed
 

Grn1z

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Factory default wont reset anything fw related. Fw has to be loaded onto the cam to affect it. So no it wont, sorry.
hth
 

bigredfish

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Should just default settings, wont mess with the firmwarre. at least thats how real branded Dahua models work
 

Rmac1122

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Well looks like I will be sending them back. These have been installed for less than a week.
 

Grn1z

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Send them back and purchase from @EMPIRETECANDY he has fw for his cams that are newer than what are usually available from dahua's website. Plus he ships in like 4 days from china .
 

Rmac1122

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I have a dome camera that is mounted level bu the image is titled. N85cl5z. Is their an adjustment for this.
 

msquared

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OK, thanks, so the 190404 version. Just checking.
 

pozzello

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@Rmac1122, do you till have the firmware provided by montaVue support for that cam? I'd love to take a look at it if you still have the .bin. thanx.
 
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