I would definitely look at fault isolating all components in the mix. Which POE switch are you running, make, model etc and what else do you have plugged into it ?Has anyone ever found a fix for the camera going off line? I am afraid to do a firmware update. I did a screen capture showing what firmware I am using. My camera goes off line anywhere from 2 to 10 times a day and the only way to get it back on line is to unplug the cat cable then plug it back in. This is very frustrating. I only use it to watch an owl on a nest but soon I will have it on IPcamlive and I never know when the camera has stopped unless I am sitting at my computer. I have not set the camera to do anything. I haven't set up any triggers or notifications. All I am asking the camera to do is RUN, I have changed the cat cable, and the thing all the cables plug into( switch?) and I am not using an NVR. When using PSS it will go off line and sometimes I can open the config tool and it will show it is running so I can watch the camera there. I also installed the latest PSS in hopes that it might have been the issue. Surely there's a fix for this. I have attached a screen capture that I hope will explain something to someone that understands log file info. Any helpful suggestions would be appreciated? Thanks in advance! Terri
What is BI and where do I find the info?I have an earlier version of the firmware (2.422.0000.0.R.4.2510, Build Date: 2016-09-21) and while I had the same issue, it was a cable (actually connector) problem. I wonder what version BI and what the settings are for your camera? What about your power supply?
My camera is set to static. Yes it is set outside of the IP of my camera. I attached a pic of my ac adapter in the atticFor what it's worth, this is my camera configuration that is working fine;
2.623.0000000.7.R.R4.2510.9A.NR, Build Date: 2018-11-24
Safe Baseline VersionV1.3
How are your camera and router configured as far as IP numbers? Is your camera set to a static IP and the router DHCP pool configured outside of the IP of your camera?