Blue email support

[rebelbah]

how long does it take Blue Iris Support to respond to emails??

 

[wittaj]

It can be minutes to days depending on the question.

Sometimes if it is an easy fix they may just push out an update.

What is the issue, maybe we can help.

 

[rebelbah]

key entered to many times

 

[wittaj]

Oh yeah that is only something they can take care.

 

[looney2ns]

Be certain that you are following the instructions in the BI help file on how to properly send a support email.
If you don't use the correct procedure, he may never see your email.

 

[rebelbah]

sent Email to: support@blueirissoftware.com

 

[IAmATeaf]

Did you use the proforma that is generated from within the app when sending the email?

 

[rebelbah]

Did you use the proforma that is generated from within the app when sending the email?

no just sent email, I remote into that machine and update and so on . my account info is not on that machine
clicked on copy email here