how long does it take Blue Iris Support to respond to emails??
R rebelbah Getting the hang of it Joined Mar 11, 2015 Messages 112 Reaction score 6 Mar 30, 2024 #1 how long does it take Blue Iris Support to respond to emails??
wittaj IPCT Contributor Joined Apr 28, 2019 Messages 25,396 Reaction score 49,469 Location USA Mar 30, 2024 #2 It can be minutes to days depending on the question. Sometimes if it is an easy fix they may just push out an update. What is the issue, maybe we can help.
It can be minutes to days depending on the question. Sometimes if it is an easy fix they may just push out an update. What is the issue, maybe we can help.
R rebelbah Getting the hang of it Joined Mar 11, 2015 Messages 112 Reaction score 6 Mar 30, 2024 #3 key entered to many times
wittaj IPCT Contributor Joined Apr 28, 2019 Messages 25,396 Reaction score 49,469 Location USA Mar 30, 2024 #4 Oh yeah that is only something they can take care.
looney2ns IPCT Contributor Joined Sep 25, 2016 Messages 15,687 Reaction score 22,991 Location Evansville, In. USA Mar 30, 2024 #5 Be certain that you are following the instructions in the BI help file on how to properly send a support email. If you don't use the correct procedure, he may never see your email.
Be certain that you are following the instructions in the BI help file on how to properly send a support email. If you don't use the correct procedure, he may never see your email.
R rebelbah Getting the hang of it Joined Mar 11, 2015 Messages 112 Reaction score 6 Mar 31, 2024 #6 sent Email to: support@blueirissoftware.com
IAmATeaf Known around here Joined Jan 13, 2019 Messages 3,320 Reaction score 3,309 Location United Kingdom Mar 31, 2024 #7 Did you use the proforma that is generated from within the app when sending the email?
R rebelbah Getting the hang of it Joined Mar 11, 2015 Messages 112 Reaction score 6 Mar 31, 2024 #8 IAmATeaf said: Did you use the proforma that is generated from within the app when sending the email? Click to expand... no just sent email, I remote into that machine and update and so on . my account info is not on that machine clicked on copy email here
IAmATeaf said: Did you use the proforma that is generated from within the app when sending the email? Click to expand... no just sent email, I remote into that machine and update and so on . my account info is not on that machine clicked on copy email here