VTO3221D - not able to call + firmware upgrade Q

[AviCo]

I have VTO3221D from SmartPSS_ac :

SV:1.000.0012000.0.R Device TYpe : The 1 Generation


I have some issue where from some reason when I click on the Intercom button ,
It doesnt call in cellphone app (Android ,gdmss).
I do able to call it from the app and i see and hear but no incoming calls ,
What can be reason for that?

second Q - Upgrading firmare .
Can some1 help finding newest firmware ?

from Dahua firmware page - i found General_VTO3211D_Eng_P_SIP_V4.300.0000000.5.R.20200323
butI when i try to uipgrade using VDPConfig it failing almost immediately,
is this the right version for ? any instuction for how to upgrade the firmware?

 

[AviCo]

anybody can help please?

 

[Grn1z]

Maybe @iTuneDVR or @riogrande75 may be able to help. They seem to have a good grip on these vto.

 

[iTuneDVR]

anybody can help please?

Enable notification in the mobile app
Push

Do you work through the cloud or locally?
if through the cloud, then turn off upnp or turn off anyway
Plus, this firmware allows you to call or not

 

[iTuneDVR]

I have VTO3221D from SmartPSS_ac :

SV:1.000.0012000.0.R Device TYpe : The 1 Generation

Give me link to this product

 

[iTuneDVR]

You need a transitional firmware, and then another.

Make photo label & device face

 

[int]

You need a transitional firmware, and then another.

I can confirm that is exactly the case at least that is my experience.
For VTO3211D I had to use something with the following name:

Customer_VTO3211D_Eng_P_32M_SIP_V3.200.10M7000.0.T.20181116.bin

Using VDPConfig from the Dahua toolbox I could update the VTO w/o issues.
Although I had to initialize it again before I could move on 4.3 or even 4.4.

Thanks,
INT

 

[int]

Edit: The firmware has been added here to check.

 

[iTuneDVR]

So, you solved your problem or ...?

 

[int]

So, you solved your problem or ...?

Do you ask me or @AviCo !?
For my part - I can say that it did solve it for me.
That's why added that file in the other thread in the 1st post.

INT

 

[iTuneDVR]

ok