VTO3221D - not able to call + firmware upgrade Q

AviCo

AviCo

n3wb
Sep 27, 2018
13
7
Israel
I have VTO3221D from SmartPSS_ac :

SV:1.000.0012000.0.R Device TYpe : The 1 Generation


I have some issue where from some reason when I click on the Intercom button ,
It doesnt call in cellphone app (Android ,gdmss).
I do able to call it from the app and i see and hear but no incoming calls ,
What can be reason for that?

second Q - Upgrading firmare .
Can some1 help finding newest firmware ?

from Dahua firmware page - i found General_VTO3211D_Eng_P_SIP_V4.300.0000000.5.R.20200323
butI when i try to uipgrade using VDPConfig it failing almost immediately,
is this the right version for ? any instuction for how to upgrade the firmware?
 
AviCo said:
anybody can help please?
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Do you work through the cloud or locally?
if through the cloud, then turn off upnp or turn off anyway
Plus, this firmware allows you to call or not
 
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You need a transitional firmware, and then another.

Make photo label & device face
 
iTuneDVR said:
You need a transitional firmware, and then another.
Click to expand...

I can confirm that is exactly the case at least that is my experience.
For VTO3211D I had to use something with the following name:

Customer_VTO3211D_Eng_P_32M_SIP_V3.200.10M7000.0.T.20181116.bin

Using VDPConfig from the Dahua toolbox I could update the VTO w/o issues.
Although I had to initialize it again before I could move on 4.3 or even 4.4.

Thanks,
INT
 
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