Unplugged NVR and now no cameras!!!! please help

issaq said:
I finally managed to get the company out today. they sorted the issue out by calling HIK vision directly. HIK initially advised plugging in the laptop to the POE port. but we still couldn't see the cameras. only thing would come up was the NVR. they then advised resetting each camera manually in turn. Thankfully this seem to work. I have now labelled each wire according to which POE port it is in. However I am not convinced this matters as I am pretty sure when only camera was working it worked in every port. I now have a list of all the camera IP addresses but they don't seem to follow a logical list i.e. 1-6. I just hope that if we move the NVR when we come to decorate that this doesn't happen again.
Alastair - many thanks for your continued help.
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how u reset camera manually we have same issue after upgrade our internet with new modem
 
Are there any devices that were assigned with a fixed IP address that can be found with a discovery tool (such as SADP) to reveal their address and therefore what the gateway address (ie previous modem address) should be set to on the new modem?
 
alastairstevenson said:
Change the modem base IP address to be the same as that used by the previous modem.
Then no other changes are needed.
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And also I try to change my modam ip from 10.1.10.1 to 192.168.1.1 but it’s not changed after restart the modam
alastairstevenson said:
Are there any devices that were assigned with a fixed IP address that can be found with a discovery tool (such as SADP) to reveal their address and therefore what the gateway address (ie previous modem address) should be set to on the new modem?
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so how get i access the asap tool I mean I need some kind cable
 
alastairstevenson said:
Are there any devices that were assigned with a fixed IP address that can be found with a discovery tool (such as SADP) to reveal their address and therefore what the gateway address (ie previous modem address) should be set to on the new modem?
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i m abel to use the tool and take out the ip address from it i have 14 cameras and the tool showing me only 14 and i add all the ip via tool only 11 are online now and the rest still showing offline
 
Now I have another problem when my SADP tool they give me the cameras ip addresss but when I try to add them in nvr the ip change again in tool by its self I mean all the cameras ip keep changing
 
asifali418 said:
Now I have another problem when my SADP tool they give me the cameras ip addresss but when I try to add them in nvr the ip change again in tool by its self I mean all the cameras ip keep changing
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Before you go there, try answering the question that alastairstevenson asked you in post #29.....;)
 
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alastairstevenson said:
Did you change the new modem base IP address to match what the replaced modern was using?
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No .and how I change that I mean which ipa dress I should change there is 2 one is fate way ip and other is internal nice ip .but out our gate ip address was start with 10.1.10.13x and the new modam ip are also 10.1.10.1
 
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