I have had an IPC-HDW5442TM-AS installed inside for 2 months now without issues and love the camera. Went to check the camera last night and it was pitch black and the IR wasn't on. I can still make out the light on the microwave and slight glare from the windows, but the IR was not on. I power cycled the camera and it was still pitch black. I power cycled the switch that the camera was connected to with the same result. Logged into the camera's web interface and saw the same thing. Went to the IR setting and flipped it to manual under the current profile and at 100%. Nothing. IR didn't come on. Flipped it to off, then to auto, then for a second the IR turned on then off. I tried doing this again and after flipping to manual, then to off, then to auto it came on. From there I went to the live view screen and it shut off the IR. So I went through the sequence again and then as soon as I flipped to the live view, IR shut off. On the third time, I have everything still on auto, but didn't switch to the live view and it's still on as it should be, but I'm a bit concerned as 1) it seems like the web UI is pretty unresponsive in that changing the IR settings seems to have no effect and loading the live view seems to disable IR, and 2) I'm not sure why this is even happening in the first place and am wondering if my camera has issues.
Has anyone encountered this? Anything else I can troubleshoot?I haven't done a firmware update, and not sure if there's a central place to check where Andy posts them. EDIT: Found the thread here: IPC-T5442TM-AS , IPC-T5442T-ZE Latest new Firmware Volt V2.800.0000000.17.R.200620. Going to update the FW and see if that helps tonight.
Camera Info:
System VersionV2.800.0000000.10.R, Build Date: 2019-11-18
WEB VersionV3.2.1.817187
ONVIF Version18.12(V2.4.5.800245)
Algorithm Version1.0.0
Security Baseline VersionV2.0
Has anyone encountered this? Anything else I can troubleshoot?
Camera Info:
System VersionV2.800.0000000.10.R, Build Date: 2019-11-18
WEB VersionV3.2.1.817187
ONVIF Version18.12(V2.4.5.800245)
Algorithm Version1.0.0
Security Baseline VersionV2.0
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