Stream only shows up in full screen mode, not in multiple screen mode

[ykosbie]

I'm running i-VMS 4200 on Windows 7 64-bit connected to a DS-7616NI-SE NVR. The NVR has 6 cameras connected to it

• 3x DS-2CD2132F-I
• 3x DS-2CD2032-I

Two of the DS-2CD2032-I "bullet" cameras do not show up when i-VMS is in multiple camera mode. They show the error message

> "[My Camera Name] Failed to get stream, start reconnection. Error code HCNetSDK.dll[91]."

If I double click on either camera to open it in full screen, it opens perfectly and I can see the video. I can also see the remote playback of recordings stored on the NVR without any problems.

Those two cameras are connected to the NVR by a 50 meter (~160 ft) cat 7 cable with a D-LINK gigabit switch connecting the two on their side of the cable.

Are there any steps I can take to get the cameras to show in the multiple camera mode?

 

[tamiya915]

Hi
I have exacly the same issue, did you resolve this problem. I had change from tcp to udp protocol in camera settings but without success.

Regards

 

[pghcamman]

what are your camera image settings at? fps? image quality? bitrate? also what is the upload of the network? check this at speedtest.net.

 

[pghcamman]

have either of you checked your upload speed and settings? have you resolved on your own?