Save button for Privacy Mask?

[Mike A.]

I can't get a privacy mask to stick on one of my 5442 cams. It's good for a day or so and then disappears and I have to recreate it. I've tried various browsers including IE.

Should there be a save button on that screen? I don't see one.

 

[sebastiantombs]

The save button is one screen back.

 

[Mike A.]

Yeah, I've saved it there a bunch of times. Not sure why it's not staying on this cam. Another works fine.

Just wanted to make sure that I wasn't missing a button there.

 

[sebastiantombs]

Try a factory default or three on the camera and set it up again. I just posted a video here and got a complaint about no audio in it. So I went into the camera nd found I still had the noise filter on, a 5442T-ZE. Shut that off saved it and the camera went off line, dead, nothing nada. Tried a few power cycles and got it to ping t the proper IP address but couldn't get the login page up. Ended up dragging out a ladder and doing a manual reset to get it back and had to reconfig it all over again.

 

[Mike A.]

Yeah, I'll have to pull it down. Need to block out a license plate where someone parks in view so I end up with a lot of my alerts being labeled with their tag. Kind of oddly, the mask in PlateRecognizer doesn't seem to want to stick either.

 

[sebastiantombs]

You made me look. I only have one camera with a privacy zones enabled, a 5442T-ZE. It "hides" a reflective street sign. It's been there for over a year now and still is.

Where'd you get the camera from, Andy? What firmware is on it?

 

[wittaj]

It should go without saying, but make sure that you are using Internet Explorer and stay consistent with the browser - don't go back and forth.

I have found that if I opened it in one browser and then open it in another, the settings don't hold.

So I got the new 4K/X turret that is supposed to not be IE dependent, so to test it I set it up on a computer with Edge.

After I brought it into my BI computer I then made tweaks to it in IE. Then I opened it up in Edge and made sure everything was still there. Then I opened it back up in Internet Explorer and things went back to different settings.

 

[sebastiantombs]

That makes me wonder exactly how "Chrome friendly" the new interface is. The 5442s work with Brave or IE and retain setting from either for me.

 

[Mike A.]

You made me look. I only have one camera with a privacy zones enabled, a 5442T-ZE. It "hides" a reflective street sign. It's been there for over a year now and still is.

Where'd you get the camera from, Andy? What firmware is on it?

Yes, AndyCam. Looks like:
V2.820.15OG004.0.R, Build Date: 2021-07-29