(Resolved) BI crashes upon recording

Q™

Q™

IPCT Contributor
Feb 16, 2015
4,939
3,987
Megatroplis, USA
Guys, I've spent several days working on this. I post here as a last resort.

Blue Iris 4.4.9.5 crashes when recording is triggered. These crashes appear to be caused by recording. When I disable recording on my cameras the crashing stops and BI is stable.

I have swapped the disks BI records to, rebuilt the BI database, reinstalled C+++, tried half a dozen different video drivers, ran chkdsk /f, and stepped back/downgraded several Blue Iris versions...all to no avail.

Does anyone have any ideas on why this may be happening?


Faulting application name: BlueIris.exe, version: 4.4.9.5, time stamp: 0x58681498
Faulting module name: BlueIris.exe, version: 4.4.9.5, time stamp: 0x58681498
Exception code: 0xc0000005
Fault offset: 0x0000000001022a3f
Faulting process id: 0x1580
Faulting application start time: 0x01d2650fab43a81a
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
Report Id: 43172031-76f5-4a12-b2a5-bc5421ab87bf
Faulting package full name:
Faulting package-relative application ID:

Event-Viewer-Screenshot.jpg
 
Last edited:
Thanks. I just used a garden hose to wash out the motherboard and case, so that's not the issue. Anyone else? Any ideas at all?
 
  • Like
Reactions: looney2ns
fenderman said:
uninstall reinstall
Click to expand...

Thank you. Unfortunately I've uninstalled, rebooted and reinstalled Blue Iris 3-times; no workee for me.

Anything else? I really do not want to reinstall Windows 10. It's taken me month's to get this Win10 installation where I want it.
 
Q™ said:
Thank you. Unfortunately I've uninstalled, rebooted and reinstalled Blue Iris 3-times; no workee for me.

Anything else? I really do not want to reinstall Windows 10. It's taken me month's to get this Win10 installation where I want it.
Click to expand...
try system restore?
Are you running anything else on this system other than BI? Have you emailed support?
 
Yes System Restore is something I have not tried. Will do that and we shall see, eh?
 
Is windows update in the running state? check your last update verses when this issue started. I have seen windows update corrupt users profiles in windows 10 by the boatload. I have seen users accounts degraded from administrator to regular user accounts so they cannot even do a system restore. If you are at the end of your rope you might want to create another admin account and try BI through it. Just a thought Q Man.
 
Thanks for all of the suggestions fellas. I will try them all, except for loonet2ns. Here's another tidbit. The crashing happens every time a camera starts recording...but ONLY when Direct-To-Disk is enabled. The crashes do not occur when Re-encoding is set to H.264 (instead of direct-to-disk).
 
So what is it about direct to disk that causes the Win10 crash?

OntheTrailofSherlockHolmes_img2.jpg
 
AntiVirus?
 
  • Like
Reactions: fenderman
Resolved.
Ken said:
...This looks like H.265 encoding ... are you recording an H.265 camera direct to disc?...
Click to expand...

Ding! Well I don't know!...but when I looked I saw that the H265 Codec was enabled in each of the cameras which was crashing (these were new cameras which came with the H265 Codec enabled).

I logged into each camera with my web browser and changed each camera's codec to H264, re-enabled direct-to-disk and there was joy.

There is joy.

vacation.gif

camscreenshot.jpg
 
  • Like
Reactions: fenderman
Yep. I just hit this same issue... still not fixed.

I reported it as a bug to BI, but H.265 is still not working properly - we'll see if there's anybody home.
 
RangerRick said:
Yep. I just hit this same issue... still not fixed.

I reported it as a bug to BI, but H.265 is still not working properly - we'll see if there's anybody home.
Click to expand...

Ken is aware of the issue but don't hold your breath waiting for it to get fixed.
 
Actually, I received a reply from BI Support already today asking for remote access to the camera, so looks like they're going to have a look.
 
  • Like
Reactions: fenderman
You must log in or register to reply here.
Top Bottom