Reolink smart home integrations offline?

E

ExTechjunkie

Getting the hang of it
Oct 21, 2020
56
36
New York
As of today, June 4th, 2025, human detection and button press notifications have ceased on my Alexa echo devices and Google smart speaker. I continue to receive such notifications from the ReoLink app on my iPhone. Per chat with tech support, I've removed and re-added the POE doorbell in both Google Smart Home and in Alexa app, but the issue persists. They would have me do a hard reset and reconfigure the doorbell from scratch. I suspect this is not a hardware issue (because notifications ARE being sent from the doorbell to ReoLink), but a ReoLink issue. Is anyone else experiencing the same issue presently?
 
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ExTechjunkie said:
As of today, June 4th, 2025, human detection and button press notifications have ceased on my Alexa echo devices and Google smart speaker. I continue to receive such notifications from the ReoLink app on my iPhone. Per chat with tech support, I've removed and re-added the POE doorbell in both Google Smart Home and in Alexa app, but the issue persists. They would have me do a hard reset and reconfigure the doorbell from scratch. I suspect this is not a hardware issue (because notifications ARE being sent from the doorbell to ReoLink), but a ReoLink issue. Is anyone else experiencing the same issue presently?
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I remember when I had Google speakers I would have to occasionally unlink/relink, through Google's Home App to fix things like this...
 
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David L said:
I remember when I had Google speakers I would have to occasionally unlink/relink, through Google's Home App to fix things like this...
Click to expand...
Been there and done that. Even removed and readded the device from my ReoLink account and reauthorized sharing of it to those services before unlinking/relinking in each service and then enabling announcements in each after the device has been readded. No change. I can even view the live feed from the Google Home app but still no announcements from either service’s smart devices.
My Amcrest and EZVIZ doorbell presses continue to announce properly on both.
 
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Announcements from my smart speakers (which never stopped working for my Amcrest and EZVIZ back doorbells) resumed working for the ReoLink with no further intervention on my part. I did NOT perform a device hard reset, confident that the issue was not my device, account, or its settings, nor was it my Amazon and Google account or devices, or my router, ISP, etc. Clearly, there was a transient communication issue between ReoLink and Amazon and Google. ReoLink support was limited in their troubleshooting approach, assuming all was well on their end and it had to be my device responsible for the issue. They need to have a higher level tech support team to escalate to and a run book that instructs them to do so when the facts indicate that everything else is working except the announcements.
 
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