PTZ5A4M-25X Tracking issues - Dahua SD5A425GA-HNR

Ri22o · Wednesday at 9:22 AM

Well, it's doing better with my neighbor's mower. It only locked onto it one time, but didn't immediately display as a human, either.
View attachment Screen Recording 2025-08-20 091158.mp4

I am also someone's #1 fan. I wish focus had been better and it had panned faster.
View attachment Screen Recording 2025-08-20 092140.mp4

wittaj · Wednesday at 9:24 AM

Strive to be Number 1 LOL

Ri22o · Wednesday at 9:27 AM

We have a rather small neighborhood and I've never seen those guys before. I must be doing something right to immediately go to the top of the podium.

EMPIRETECANDY · Wednesday at 10:02 AM

The neighbour guy cutting grass every week? A nice guy for our testing.

Ri22o · Wednesday at 10:03 AM

EMPIRETECANDY said:
The neighbour guy cutting grass every week? A nice guy for our testing.

Helping and doesn't even know.

nevereatpepper · 2025-08-22T05:23:29-0400

bigredfish said:
Not sure what you're referencing, this?

View attachment 226850

yes, This button simply disappeared，and the auto-tracking is always on.

EMPIRETECANDY · 2025-08-22T05:56:45-0400

Try to make a factory default to the camera, sometime the old fw history not clear make this happen.

nevereatpepper · 2025-08-22T06:16:54-0400

EMPIRETECANDY said:
Try to make a factory default to the camera, sometime the old fw history not clear make this happen.

I regret upgrading; this auto-tracking is really poor， just want to turn it off

nevereatpepper · 2025-08-22T06:19:55-0400

EMPIRETECANDY said:
Try to make a factory default to the camera, sometime the old fw history not clear make this happen.

My ptz is DH-SD-6A9240UA-HNI

wittaj · 2025-08-22T06:54:25-0400

nevereatpepper said:
I regret upgrading; this auto-tracking is really poor， just want to turn it off

Did you do the best practice method of 3 factory resets, update firmware, 3 factory resets and set up from scratch?

You are talking about a different camera model than this thread is about - where did you purchase camera and where did you obtain firmware from?

Are you using Internet Explorer - the PTZs in particular are sensitive to browser and the firmware was designed around plain ole Internet Explorer - and Edge in IE mode isn't the same. Plain ole Internet Explorer.

How to enable native Internet Explorer in Windows 10 and 11:

Open Notepad:
- Copy then paste the single line of code below into Notepad:
- CreateObject("InternetExplorer.Application").Visible=true
- Save as OpenIE.vbs
Make sure the the file name ends in .vbs not .txt, If it ends in .txt you must rename to .vbs
Create a shortcut to the above file and double-click it anytime you want native Internet Explorer.

Mark_M · 2025-08-22T07:22:51-0400

bigredfish said:
2- JMCU removed a couple of my IVS rules. This actually improved tracking. Again this is counter to most of my other cameras. Removing a tripwire within an Intrusion box greatly helped tracking in that zone.

Yes, more IVS rules increases RAM usage on the camera. Can cause issues for the CPU on each cycle delaying tasks.

bigredfish · 2025-08-22T08:41:11-0400

Mark_M said:
Yes, more IVS rules increases RAM usage on the camera. Can cause issues for the CPU on each cycle delaying tasks.

While that makes sense, I have other cameras with 5-6 IVS rules that work great. This one had 2. Perhaps just underpowered to start with

I’ve turned on the 2nd one again so we’ll see if it makes a difference.

Having played with it for weeks now, the largest gain seems to have been the contrast/wdr.

But the new FW has made a huge difference

nevereatpepper · 2025-08-22T21:11:14-0400

wittaj said:
Did you do the best practice method of 3 factory resets, update firmware, 3 factory resets and set up from scratch?

You are talking about a different camera model than this thread is about - where did you purchase camera and where did you obtain firmware from?

Are you using Internet Explorer - the PTZs in particular are sensitive to browser and the firmware was designed around plain ole Internet Explorer - and Edge in IE mode isn't the same. Plain ole Internet Explorer.

How to enable native Internet Explorer in Windows 10 and 11:

Open Notepad:

Copy then paste the single line of code below into Notepad:

CreateObject("InternetExplorer.Application").Visible=true

Save as OpenIE.vbs

Make sure the the file name ends in .vbs not .txt, If it ends in .txt you must rename to .vbs

Create a shortcut to the above file and double-click it anytime you want native Internet Explorer.

Why “ 3 factory resets, update firmware, 3 factory resets and set up from scratch”？ I didn't even have a factory reset before I upgraded，yes，I use edge

nevereatpepper · 2025-08-22T21:37:11-0400

wittaj said:
Did you do the best practice method of 3 factory resets, update firmware, 3 factory resets and set up from scratch?

You are talking about a different camera model than this thread is about - where did you purchase camera and where did you obtain firmware from?

Are you using Internet Explorer - the PTZs in particular are sensitive to browser and the firmware was designed around plain ole Internet Explorer - and Edge in IE mode isn't the same. Plain ole Internet Explorer.

How to enable native Internet Explorer in Windows 10 and 11:

Open Notepad:

Copy then paste the single line of code below into Notepad:

CreateObject("InternetExplorer.Application").Visible=true

Save as OpenIE.vbs

Make sure the the file name ends in .vbs not .txt, If it ends in .txt you must rename to .vbs

Create a shortcut to the above file and double-click it anytime you want native Internet Explorer.

The cam from a friend of mine，Firmware from Dahua after-sales official, factory resets via web or the Buttons at the back of the camera？ thx

wittaj · 2025-08-22T21:43:02-0400

nevereatpepper said:
Why “ 3 factory resets, update firmware, 3 factory resets and set up from scratch”？ I didn't even have a factory reset before I upgraded，yes，I use edge

Folks that get "under the hood" can see that sometimes it takes few factory resets for everything to take.

Doesn't mean you won't have a problem as many don't, but if you do that is likely it.

If you can get to the camera, I prefer the actual button, but in theory the GUI reset works as well.

nevereatpepper · 2025-08-22T22:37:43-0400

There is no improvement after upgrading

bigredfish · 2025-08-22T22:40:49-0400

nevereatpepper said:
There is no improvement after upgrading

You really should start a new/different thread for this. It’s an entirely different camera and there are few similarities to the one this thread is about.
No offense

JDreaming · 2025-08-22T22:47:42-0400

nevereatpepper said:
There is no improvement after upgrading

I'm a little confused with your post. Are you upgrading ptz DH-SD-6A9240UA-HNI or PTZ5A4M(SD5A425GA-HNR)? Andy stated this is a special fw for the PTZ5A4M. You can't upgrade firmware that is not for your model if you don't have PTZ5A4M.

nevereatpepper · 2025-08-23T05:19:39-0400

bigredfish said:
You really should start a new/different thread for this. It’s an entirely different camera and there are few similarities to the one this thread is about.
No offense

OK，It`s google leaded me here , I will post noe new topic

nevereatpepper · 2025-08-23T05:22:10-0400

JDreaming said:
I'm a little confused with your post. Are you upgrading ptz DH-SD-6A9240UA-HNI or PTZ5A4M(SD5A425GA-HNR)? Andy stated this is a special fw for the PTZ5A4M. You can't upgrade firmware that is not for your model if you don't have PTZ5A4M.

I updated DH-SD-6A9240UA-HNI with FW from Dahua after-sales official

PTZ5A4M-25X Tracking issues - Dahua SD5A425GA-HNR

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