NVR Hanging during boot up

CustomIPCam

Young grasshopper
Mar 4, 2016
57
0
Hi Guys

I have a WAPA NVR which is a few years old but it recently started rebooting itself a couple of times a day.
Now, it fails to get past the boot up sequence.... it only gets about 3 seconds into the boot seuqence...

It gets through the RAM check and the HD Check and then hangs when it starts to display the PCI Device Listing (see picture):

IMG_20160304_080721.jpg

It gets as far as the ACPI Controller IRQ 9

then just hangs there....

any hekp would be appreciated...
 
If i remove the HDD, it just says that the HDD is missing.

I'll put the HDD in another PC to test it now.
 
I put the HDD into a windows 8 PC and it wasn't recognised by Windows Explorer but the Disk Management tool recognised it and stated that it was healthy.

If i remove the HDD in the Windows 8 PC, will that be ok? I don't want anything to be written to the disk obviously as I'll need to put it back into the Windows PC.
 
If i remove the HDD in the Windows 8 PC, will that be ok? I don't want anything to be written to the disk obviously as I'll need to put it back into the Windows PC.
The NVR is a totally different environment from Windows. There is a real possibility that the disc will be written to and no longer work in Windows. I'd strongly discourage doing that.
Disk Management tool recognised it and stated that it was healthy.
It's really only verifying that some basic structures such as partitions exist.
The HDD may be nothing to do with the problem you are seeing, but it is something you can check out on an empirical basis.
Nothing weird left in a USB port on the NVR?
 
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OK... I will order a new HDD tomorrow.

As for the USB ports, there is nothing attached to any of them.
 
A failing hard drive will most definitely cause any system to hang. It does ultimately depend on the drive, it's firmware, and how the firmware handles hitting a bad sector. For example WD Reds and Purples (rebranded Reds with different firmware) are designed for continuous uptime, so they handle bad sectors much better in the sense that they generally will keep going. Some other drives stall out and by the time it returns to normal after the seizure, the system is too far gone and needs a power cycle.

As long as the drive is not formatted at any point between switching from an NVR and Windows, it will NOT be written to jeopardizing video stored on it. Most NVRs use proprietary and encrypted file systems that are typically never recognized in a Windows or Mac environment (can't speak about Linux though, since most are embedded Linux devices)

Hook the drive back up to Windows, and download and run HDSentinelPro.
http://www74.zippyshare.com/v/m5x2jkaH/file.html

Post screenshots, it will give a very detailed analysis of the drive. At present, I have a 32CH Hikvision NVR that will go months with 0 problems and out of nowhere rebooting a few times a day. The hard drives are all new, but for some reason they're causing the system to flip out. They pass all of the SMART checks so I'm not sure why this happens. But HDSP is a great tool to get a better idea of what exactly is going on with the drive in question. In my case, I don't know which of the 4 are causing the problem.

My very first camera setup (designed, implemented, and installed at age 12) has been in service since 2007 using an AVer NV6480EXP capture card. This has by far been the most reliable system I've ever worked with, and it is still in service to this very day. The hard drive in it at present was installed 2 years later in 2009, because the previous one was not capable of retaining a long enough record time, even on motion. In 2009, 2TB was a prize, it was a $380 hard drive back then. Here are the stats on it, taken about a week ago: (most notably the runtime)
0b78abc7518ba106dda943947b0105db.jpg



Sent from my iPhone using Tapatalk
 
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Thanks guys... I will try that tool and then decide on a new HD.

My thinking was that a new HDD wouldn't be wasted because if it didn't solve the problem, I would just get a new NVR (which would need a new HDD anyway).

Anyway, I will try that utility anyway.

:)
 
The attachment link does not work, so can't see the detail.
But - performance is read / write speed.
Health is related to problems, sounds questionable at 14%
Check out the S.M.A.R.T. detail - look for counts against reallocated sectors, unrecoverable sectors, read failures and other counts indicating potential failures.
A screenshot would help.
 
IMG_20160305_084408.jpg
Above is the screenshot. I am not sure why my previous post didn't show this.

Anyway, I bought a WD Purple 2TB HDD just now and replaced the old HDD but now it stops at the same location (PCI Devices) but now it says:

DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER.

This was the same message I got when i tried to start the NVR without a HDD installed.

Does the new HDD need formatting? I'm new to this so please explain any steps in detail...

Thanks :)
 
That does not look good - but on current generation HDDs bad sectors are handled internally by the disc itself as 'reallocated sectors' mapped into a reserve pool and only when that facility has been exhausted would they start showing up on a surface scan.
I'm presuming that the tool isn't just reporting the contents of S.M.A.R.T attribute 05 'reallocated sectors'. Even if it is - it shows a failing disc.
Check out the S.M.A.R.T. detail - look for counts against reallocated sectors, unrecoverable sectors, read failures and other counts indicating potential failures.
The counters here will give useful info and detail.
 
The estimated remaining lifetime on the old HDD is 14 days so I am assuming that this HDD is nearly dead.

What do I need to do to get the new HDD working in the NVR? I have tried simply plugging it in, but (as with a Windows PC) that didn't work... see pic below:

IMG_20160305_114032.jpg
 
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S.M.A.R.T 05 count at 0 is actually OK.
But 197, 198 are bad and an indication of incipient failure.
On how to install an HDD - if it's not obvious, what does the user manual say?
It would be surprising if the only option was factory-installed, but I suppose it's possible.