Newbie Needing Help!

Franklin Morgan

Franklin Morgan

n3wb
Mar 26, 2019
8
0
Snow Hill, NC
Hey forum, looking for some assistance on a HIKVision NVR camera setup. System was up and running for almost 8 months with no issues and we lost power and once it came back up we received the "no link" message on all the cams. I even ordered a new system and after I set everything up I have the same issue. I am sure I am doing something wrong but I am at my wits end. I am sure its an IP address issue somewhere. I have included some screen shots. System is a HIKVISION and all 16 cameras are all HIKVision. Thanks for any help!IMG_6542.JPG IMG_6543.JPG IMG_6544.JPG IMG_6545.JPG IMG_6544.JPG IMG_6545.JPG
 
Why can you see the cameras with SADP when they are on the NVR PoE ports?
Do you have the PC plugged in to the unused PoE port?
If so - you should also see in SADP the NVR PoE interface on 192.168.254.1 - but you don't, you see the LAN interface on 192.168.22.154.

So my thought is that I'm puzzling over your network arrangement.
 
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Thanks for the reply, yes the PC is plugged into an empty PoE port. The NVR LAN is running to a switch. The first two positions on SADP shows two iPv4 addresses one is the switch and the other I would assume is the internal NIC card address but that address is not matching anything.
 
I assume you have some PC tools (Onvif Device Manager v2.2.250) on your PC. to help search for the cameras.

Looks like your PC is not getting an IP address from your NVR internal DHCP server. Check the PC to ensure you have the network card set to "Obtain an IP address automatically". If so, then you could change it to a static IP address in the same range as your internal IP address range, like 192.168.254.40 with the mask set to 255.255.255.0 and gateway set to 192.168.254.1.
 
Franklin Morgan said:
Thanks for the reply, yes the PC is plugged into an empty PoE port. The NVR LAN is running to a switch. The first two positions on SADP shows two iPv4 addresses one is the switch and the other I would assume is the internal NIC card address but that address is not matching anything.
Click to expand...
From PC cmd prompt run "ipconfig"; what is Ethernet (LAN) adapter IVP4 address?
 
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TonyR thanks for the reply! I'm not at the store but I had someone run the command and it shows 192.168.22.107. Concord I don't have that program but will download it when I get to the store and thanks for the reply!
 
SADP is working ok, it sees the cameras, and they have normal addresses for on NVR PoE ports.
The of thing is that the NVR PoE interface at address 192.168.254.1 does not show.
It should, from the screenshots shown.
By the way - SADP will not sure the switch, unless maybe it's a Hikvision switch.
 
You should also set the NVR and cameras to use static IP's versus DHCP. You will want to make sure that the IP's are out of your DHCP scope and also not in use.
 
Thanks everyone for the reply I will be sure to give everything a try. pmcross I would assume I need to uncheck the DHCP box on the NVR. Any chance you can give me an example of the ip addresses I should use by looking at the screenshots? Correct me please if I am wrong but I need to go into the NVR and edit the ip addresses of each camera and make them what the SADP software is showing?
 
The cameras are not in a DHCP scope - they are on the NVR PoE ports, and are managed and configured by the NVR.
There is no need to change the camera IP addresses, they match the normal range for NVR PoE ports.
The port configuration of each of the NVR PoE ports should match the camera connected to them.
 
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First you will need to see what is handing out DHCP. I would assume that it is your router. You will then need to log into the router and see what the DHCP range is set to. It would look like 192.168.22.x It looks like your router's IP address is 192.168.22.66

You are correct that you need to uncheck DHCP on the NVR. I would connect to each camera individually via Internet Explorer, Chrome, ,etc. and set the IP address for each camera. I am not sure how your network is configured, but it looks like the cameras are on a different subnet/network. The NVR is on the 192.168.22.0 subnet while the cameras are on the 192.168.254.0 subnet. Does the NVR and cameras all connect to the same switch?
 
alastairstevenson said:
The cameras are not in a DHCP scope - they are on the NVR PoE ports, and are managed and configured by the NVR.
There is no need to change the camera IP addresses, they match the normal range for NVR PoE ports.
Click to expand...
Sorry if I am confusing you. I run Blue Iris, not an NVR. I didn't realize that the NVR handled the cameras IP addresses.
 
Now you have me puzzled.
SADP will show the real camera addresses from what it finds on the network.

If what you are saying is that the addresses specified on the NVR PoE port configuration do not match that of the camera that is plugged in to that port - that would explain why they do not connect.

If that's so - you need to configure the NVR PoE port configuration to match the cameras. But you'll need to figure out what camera is plugged into which port.
Probably the easiest way is to temporarily unplug one camera, hit refresh on SADP, and see which one disappears from the list. Then you'll know the needed IP address to use for the NVR PoE port configuration.

I hope that makes sense.
 
That makes perfect sense! Here is a couple of screen shots...my girl couldn't figure out how to show the full ip of the camera but I have included a couple of individual shots...IMG_6547.JPG IMG_6550.JPG IMG_6549.JPG IMG_6548.JPG
 
Thanks again everyone for the assistance! Played with this thing for a couple more hours last night and still no success, but I think I understand it better. When trying to change the ip addesses of the cameras to match the PoE ip addresses the SADP software says Device Rejected. I noticed there was no gateway in the ip address field on the SADP software when I pulled up the camera, I stuck that gateway number in there...is that a problem?IMG_6553.JPG IMG_6554.JPG
 
Device rejected suggests the password is incorrect.
Can you log on to the camera web GUI by putting the camera IP address in the browser? The PC IP address will need to be in the right range, for example 192.168.254.200
 
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