New to this, but have a question about a Hikvision HNR32P8-8 and ONE single camera not working.

[Duke880]

Hello, all.

Truth be told, I'm new to this hardware/software. I've recently had to start managing a Hikvision HNR32P8-8 w/ 6 cameras connected to it. I unfortunately don't know what any of the camera models are because they are connected to a separate --phycically seperated-- subnet (192.168.30.1/24) directly to the Hikvision NVR. I'm not sure if thats how these NVR's are normally setup, but my next step is to bring a PoE injector and attempt to connect to the one problematic camera.

What I'm trying to figure out is why this one camera will not display on the 'Live View' page, but I can see a video feed from I believe the OSD page (I dont have access to the web UI right now).

I do have ssh access, and this one in particular camera shows up on a different channel than all the others that work and I haven't been able to figure out why that is going through all the manuals and posts other people have posted. What I've deduce thus far is maybe this one camera in particular needs a firmware upgrade. That being said, I'm told this camera has worked in the past and stopped working about 3 months ago.

My next step is to logically segment the camera w/ a PoE injector and update the firmware for all the cameras manually, but I'm not sure that will be the fix for the one camera that's not working.

Here is the output from showNetIpcmInfo:

# # showNetIpcmInfo
s_DeviceDebug [0][0][0][1357948][1357947][5104][5104][1282]
s_StreamingDebug [0][0][0][0][0][0][0][0]
AlarmS: thPool: [alive1) idle1) max64) items0) timeout(30000)]
RouterMode [FALSE]

Id Chan IfName Iport User Input Stream Online Transmode Mode
19 4 eth0 192.168.30.44:80 admin 1:1 2 Y Y rtsp TCP
20 3 eth0 192.168.30.43:80 admin 1:1 2 Y Y rtsp TCP
24 8 eth0 192.168.30.48:80 admin 1:1 2 Y Y rtsp TCP
29 7 eth0 192.168.30.49:80 admin 1:1 2 Y Y rtsp TCP
31 1 eth0 192.168.254.45:80 admin 1:1 2 Y Y rtsp TCP
265 5 eth0 192.168.254.101:80 admin 1:1 1 Y rtsp TCP


Any help would be greatly appreciated, and thank you in advance.

 

[Duke880]

I forgot to add that this one camera show its one 'Stream' 1, while all the others are one Stream 2. I assume that's the issue, but again, this hardware/software is new to me.

 

[wittaj]

Yep in live multi camera view it will use stream 2 (substream) as it is less resource intensive. Then when you solo a camera it switches to stream1 (mainstream). It sounds like the problem camera has stream2 turned off, so turning it on in the camera should fix it.

 

[tech_junkie]

You should log in into the NVR and see what the error is in the camera setup screen.
Since you have an NVR, you use that to manage cameras, including updating their firmware.

 

[Duke880]

Yep in live multi camera view it will use stream 2 (substream) as it is less resource intensive. Then when you solo a camera it switches to stream1 (mainstream). It sounds like the problem camera has stream2 turned off, so turning it on in the camera should fix it.

Ooohh. I was wondering what the the different streams meant, but that makes sense!

Thank you for the info and I'll try that out!

 

[Duke880]

Wanted to thank you two for the info.

I was finally able to physically connect a workstation to the NVR and login to the camera on the private network the security devices are running. The problematic camera had different video settings than the rest of the camera, so I changed those to be the same as the rest, restarted the camera in question, and everything started working.