Need help! Can't get network to find Dahua PTZ 59225

Saltman

Saltman

Young grasshopper
May 25, 2019
45
11
united states
Hi everyone,

I've tried a bunch of things, but I can't get my network to find my dahua 59225.

I have a 2231 running as well on this network.
Here's my newbie mistake. I had these cameras installed by an electrician who ran ethernet to both cameras before checking them.
I see now how easy it would be to check these cameras before they are mounted.
I've learned a lot in these past few days.

Here's what is going on and what I have done:

I have never seen dahua 59225 show up on my network. I am using a unifi 8 switch 150 watt with poe+. However, I see wattage activity on port 3 where its plugged in(have attached pic). When I check the camera outside (already mounted) I can hear it running and see leds on inside.

I have tried resetting the router, switch, modem, everything. I have tried using different versions of the ip config tool. It never finds it. Used config 4.0.9

The AC adapter that came with it, is not installed. I'm just trying to use POE+ at this point.

As far as the cat 6 ethernet, I am fairly confident that the cable is good. I understand there are not perfect electricians but I'm fairly confident in the guys I had do the work as they test everything.

I have PuNp enabled on my router. My 2231 mapped everything correctly and is using it.

It times out in the browser if I try to type in the default ip of http://192.168.1.108/.

I've also tried hard resetting the camera itself.

I also want to note that there is no sd card in the 59225.

Currently the switch is using poe+ on the port3 that it is on? Should I try 24volt passive?

I appreciate your help
 

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TonyR said:
Great ! That recommendation came from "yours truly"...:rolleyes:

Try unplugging the 2231 and rebooting the router then running the Dahua IP Config Tool again.

BTW, leaving uPNP enabled on the router and cam is not a very good idea.
Click to expand...

Just to be clear, its the 59225 (PTZ) that I can't get to show up. I can get the 2231 to show up on the config tool. I did try rebooting the router(last night) and still couldn't get it to show. I will try a complete reboot again. I did read about leaving uPNP was not a good thing in threads(and wiki) when I was doing my research. I did plan on going back and disabling that later on. But, I have a learning curve on my hands right now, and just wanted to get a feel for getting things up and running before I started to make changes.
 
Something else to note and not sure if they are related or not. When I use the config tool or blue iris for the 2231, I can see the camera. However, I have been unable to see the 2231 in the browser when I type in its IP address. Again, that is a separate issue from what's going on, but just wanted to throw it out there in case it could be related.
 
Would the length of the ethernet cable be causing an issue when using poe+? They nearly used 250ft of ethernet just between 2 cameras.
 
What is the IP Address of

1) unify switch
2) the cameras that you can see
3) the Router
4) the NVR or BI PC.

These should all be Local internal address some like
10.0.0.0 to 10.255.255.255.
172.16.0.0 to 172.31.255.255.
192.168.0.0 to 192.168.255.255.

1) Is the unify switch smart and are you using a seperate subnet for your cameras.
2) Most dahua cameras have an initial address of 192.168.1.108. goto your router and see if that IP address is used.
 
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SouthernYankee said:
What is the IP Address of

1) unify switch
2) the cameras that you can see
3) the Router
4) the NVR or BI PC.

These should all be Local internal address some like
10.0.0.0 to 10.255.255.255.
172.16.0.0 to 172.31.255.255.
192.168.0.0 to 192.168.255.255.

1) Is the unify switch smart and are you using a separate subnet for your cameras.
2) Most dahua cameras have an initial address of 192.168.1.108. goto your router and see if that IP address is used.
Click to expand...

I have verified that everything is on separate IP addresses many times over and over again with my checks. This is my switch https://amzn.to/2xfHsmh. I'm only using 4 ports on it. port 1 is the ethernet. port 2 is a nas. ports 3 & 4 are for the dahua cameras.

I modified ip address of the 2231 to 192.168.1.109 to be sure it wasn't conflicting with the default ip of the 59225. I have been trying for 2 days to get anything to show up on 192.168.1.108. Nothing. Nothing in the config tool, browser, or even seeing it on wired devices on my router.

I have a separate dedicated pc for blue iris. But, this been offline until I get this camera initialized.
 
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1) disconnect all cameras from the switch
2) connect the problem camera to the switch with a premade short cable (3 FT).
3) reboot everything, router, switch...
 
How far away from the camera to your switch? Try to test the camera with a short cable, i am thinking the cable has something wrong or the power for the camera is not enough.
 
Saltman said:
Just to be clear, its the 59225 (PTZ) that I can't get to show up.
Click to expand...
I understood that.
The thinking was that the 2 cams have the same IP.
BTW, what is the IP of the cam that shows up in the tool?
 
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EMPIRETECANDY said:
How far away from the camera to your switch? Try to test the camera with a short cable, i am thinking the cable has something wrong or the power for the camera is not enough.
Click to expand...

It's the furthest camera from one end of the house to the other. I would say at least 100 feet of cat6 they probably used (probably more). I have a feeling it's just that it's not getting enough power. I should have had the ac adapter put on it. I will find out soon enough.
 
What is the iP of your unifi 8 switch?
What is the IP of the computer and can it access the switch and log into the switch?

Factory reset the dahua camera by holding the button, then plug only the camera and the computer into the switch and test.
 
It's always possible they:
Damaged the cable during install.
They did a poor job of crimping the connections.
They didn't follow the 568b standard.
These types of problems almost always are due to wiring issues.
Some electrians have no clue about low voltage wiring.

You need to answer the questions you have already been asked for further help.
 
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Saltman said:
Everythings been rebooted, still nothing. I'm gonna take the camera down where it's mounted and connect it directly to the switch with a short cable and report back.
Click to expand...
Great idea....that would likely have been my move after the 2nd reboot.
My money's on the cable/termination.
 
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