its official I have been downgraded to Basic and not allowed to record after dark even though I have three full licensees for 2 machines

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what is going on? and now the cameras are not recording after 6.54 pm till after 8 am Screenshot 2023-07-25 164204.png
 

SpacemanSpiff

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The "basic" support plan, according to their website, means you renewed with one year of support. As opposed to "extended" or "priority" support which are both also for a one year term, the two provide different levels of priority responses.

Having any one of the three mentioned will afford you a full featured version of BI.

I believe you have some errant settings that are causing the period of non-recordability, and it is not due to the "basic" support plan.
 
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The "basic" support plan, according to their website, means you renewed with one year of support. As opposed to "extended" or "priority" support which are both also for a one year term, the two provide different levels of priority responses.

Having any one of the three mentioned will afford you a full featured version of BI.

I believe you have some errant settings that are causing the period of non-recordability, and it is not due to the "basic" support plan.
a week ago I had a priority licenses on both machines and this is after the the July license server crash. and it was recording 24/7
 

Broachoski

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Are both machines acting the same?
In January you posted that 1 machine had an issue and did not record from 8.34 pm untill you re enabled the webserver at 07.14 am.
What shows up in your BI "Status Logs" for that time? Possible POE switch issue?
 
Last edited:

SpacemanSpiff

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a week ago I had a priority licenses on both machines and this is after the the July license server crash. and it was recording 24/7
Again, all the three tiers of the support plans include fully functional software. Reach out to BI support to ensure you are receiving the coverage you paid for.

@The Automation Guy & @Broachoski both pointed out some of the many settings to review in order determine the recording issue.
 
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Are both machines acting the same?
In January you posted that 1 machine had an issue and did not record from 8.34 pm untill you re enabled the webserver at 07.14 am.
What shows up in your BI "Status Logs" for that time? Possible POE switch issue?
other machine has the virus and I am working with Malwarebytes on it so when I am not near it I unplug the network connection to try to keep it out of mischief.
 
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level time object message
1 7/27/2023 11:00:28.359 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:00:31.937 AM clackeye Signal: Failed to connect
1 7/27/2023 11:00:35.444 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:00:42.512 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:00:43.104 AM clackeye Signal: network retry
1 7/27/2023 11:00:49.582 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:00:56.653 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:01:02.368 AM clackeye Signal: Failed to connect
1 7/27/2023 11:01:03.734 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:01:10.800 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:01:13.224 AM clackeye Signal: network retry
1 7/27/2023 11:01:17.886 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:01:22.849 AM coyote233 MOTION_A
3 7/27/2023 11:01:23.096 AM NE206 MOTION_A
1 7/27/2023 11:01:24.967 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:01:30.539 AM PZ227 MOTION_A
1 7/27/2023 11:01:30.549 AM PZ227 Email: check coldair@gmail settings
3 7/27/2023 11:01:30.841 AM CallBox203 MOTION_A
1 7/27/2023 11:01:32.064 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:01:32.308 AM SW204 MOTION_A
3 7/27/2023 11:01:32.319 AM Gate225 MOTION_A
1 7/27/2023 11:01:32.473 AM clackeye Signal: Failed to connect
0 7/27/2023 11:01:33.058 AM Gate225 AI: [Objects] car:69% [1493,373 1717,483] 104ms
0 7/27/2023 11:01:33.069 AM Gate225 AI: car:69%
3 7/27/2023 11:01:35.537 AM NorthEast MOTION_A
1 7/27/2023 11:01:39.138 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:01:39.291 AM CallBox203 ONVIF Event: IsMotion="true"
0 7/27/2023 11:01:39.293 AM CallBox203 ONVIF Event: MotionAlarm (State="true")
0 7/27/2023 11:01:39.294 AM CallBox203 ONVIF Event: RuleEngine/CellMotionDetector/Motion
0 7/27/2023 11:01:39.295 AM CallBox203 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:01:39.740 AM mb218 MOTION_A
0 7/27/2023 11:01:40.233 AM mb218 ONVIF Event: MotionAlarm (State="true")
1 7/27/2023 11:01:43.151 AM clackeye Signal: network retry
3 7/27/2023 11:01:46.120 AM NE206 MOTION_A
1 7/27/2023 11:01:46.239 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:01:48.421 AM Gate225 AI: [Objects] truck:54% [5,380 1306,1511] 116ms
0 7/27/2023 11:01:48.422 AM Gate225 AI: truck:54%
3 7/27/2023 11:01:51.010 AM coyote233 MOTION_A
0 7/27/2023 11:01:53.159 AM CallBox203 ONVIF Event: RuleEngine/CellMotionDetector/Motion
1 7/27/2023 11:01:53.317 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:01:57.404 AM garage MOTION_A
3 7/27/2023 11:01:57.646 AM SW231 MOTION_A
3 7/27/2023 11:01:58.162 AM C229 MOTION_A
3 7/27/2023 11:02:00.332 AM FD210 MOTION_A
1 7/27/2023 11:02:00.408 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:02.554 AM clackeye Signal: Failed to connect
1 7/27/2023 11:02:07.504 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:13.483 AM clackeye Signal: network retry
1 7/27/2023 11:02:14.603 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:21.694 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:28.802 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:32.652 AM clackeye Signal: Failed to connect
1 7/27/2023 11:02:35.904 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:02:38.781 AM SW231 MOTION_A
3 7/27/2023 11:02:42.189 AM C229 MOTION_A
1 7/27/2023 11:02:43.018 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:43.566 AM clackeye Signal: network retry
3 7/27/2023 11:02:43.718 AM Gate225 MOTION_A
3 7/27/2023 11:02:43.806 AM garage MOTION_A
0 7/27/2023 11:02:45.010 AM Gate225 AI: Alert canceled [nothing found] 119ms
1 7/27/2023 11:02:50.091 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:02:57.171 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:03:02.748 AM clackeye Signal: Failed to connect
1 7/27/2023 11:03:04.262 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:03:11.365 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:03:13.509 AM clackeye Signal: network retry
1 7/27/2023 11:03:18.457 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:03:25.250 AM coyote233 MOTION_A
1 7/27/2023 11:03:25.516 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:03:32.589 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:03:32.827 AM clackeye Signal: Failed to connect
1 7/27/2023 11:03:39.669 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:03:40.558 AM garage MOTION_A
3 7/27/2023 11:03:41.578 AM bear215 MOTION_A
1 7/27/2023 11:03:41.588 AM bear215 Email: check coldair@gmail settings
1 7/27/2023 11:03:43.805 AM clackeye Signal: network retry
3 7/27/2023 11:03:43.904 AM bea214 MOTION_BC
1 7/27/2023 11:03:43.908 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:03:46.758 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:03:49.891 AM C229 MOTION_A
1 7/27/2023 11:03:53.865 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:00.951 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:02.917 AM clackeye Signal: Failed to connect
1 7/27/2023 11:04:08.037 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:13.917 AM clackeye Signal: network retry
1 7/27/2023 11:04:15.127 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:04:16.219 AM New Delete: 7 items 211.2M [1955/168 hrs, 1.28T/6.83T, 5.94T free] 19 locked
0 7/27/2023 11:04:16.231 AM Alerts Delete: 1 items 327K [168/168 hrs, 360.0M/74.0G, 5.94T free] 25 locked
3 7/27/2023 11:04:20.624 AM bea214 MOTION_C
1 7/27/2023 11:04:20.634 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:04:22.226 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:04:26.631 AM coyote233 MOTION_A
1 7/27/2023 11:04:29.315 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:32.526 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:04:33.343 AM clackeye Signal: Failed to connect
1 7/27/2023 11:04:36.425 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:40.584 AM bea214 Email: check coldair@gmail settings
3 7/27/2023 11:04:42.008 AM bear215 MOTION_A
1 7/27/2023 11:04:42.011 AM bear215 Email: check coldair@gmail settings
1 7/27/2023 11:04:43.509 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:43.884 AM clackeye Signal: network retry
1 7/27/2023 11:04:46.624 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:04:50.608 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:04:57.769 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:01.225 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:05:03.106 AM clackeye Signal: Failed to connect
1 7/27/2023 11:05:03.644 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:05:04.874 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:11.953 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:14.180 AM clackeye Signal: network retry
1 7/27/2023 11:05:19.061 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:26.134 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:33.242 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:33.534 AM clackeye Signal: Failed to connect
3 7/27/2023 11:05:36.005 AM coyote233 MOTION_A
1 7/27/2023 11:05:40.345 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:44.298 AM clackeye Signal: network retry
1 7/27/2023 11:05:47.417 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:05:54.494 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:01.582 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:03.626 AM clackeye Signal: Failed to connect
1 7/27/2023 11:06:08.665 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:06:08.687 AM NorthEast MOTION_A
3 7/27/2023 11:06:09.542 AM mb218 MOTION_A
0 7/27/2023 11:06:10.657 AM mb218 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:06:12.138 AM PZ227 MOTION_A
1 7/27/2023 11:06:12.149 AM PZ227 Email: check coldair@gmail settings
3 7/27/2023 11:06:12.388 AM SW204 MOTION_A
3 7/27/2023 11:06:13.417 AM Gate225 MOTION_A
0 7/27/2023 11:06:13.808 AM Gate225 AI: [Objects] car:77% [1703,405 1879,494] 161ms
0 7/27/2023 11:06:13.810 AM Gate225 AI: car:77%
3 7/27/2023 11:06:14.178 AM CallBox203 MOTION_A
1 7/27/2023 11:06:14.220 AM clackeye Signal: network retry
3 7/27/2023 11:06:15.218 AM coyote233 MOTION_A
1 7/27/2023 11:06:15.758 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:06:16.996 AM NE206 MOTION_A
1 7/27/2023 11:06:22.898 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:30.002 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:33.397 AM clackeye Signal: Failed to connect
1 7/27/2023 11:06:37.097 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:06:43.320 AM SW204 ONVIF Event: RuleEngine/CellMotionDetector/Motion
0 7/27/2023 11:06:43.815 AM CallBox203 ONVIF Event: RuleEngine/CellMotionDetector/Motion
3 7/27/2023 11:06:43.884 AM CallBox203 EXTERNAL (RuleEngine/CellMotionDetector/Motion)
1 7/27/2023 11:06:44.180 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:44.536 AM clackeye Signal: network retry
1 7/27/2023 11:06:51.271 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:06:58.343 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:03.829 AM clackeye Signal: Failed to connect
1 7/27/2023 11:07:05.485 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:12.623 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:14.634 AM clackeye Signal: network retry
1 7/27/2023 11:07:19.731 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:07:26.855 AM coyote233 MOTION_A
1 7/27/2023 11:07:27.659 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:34.854 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:37.169 AM clackeye Signal: Failed to connect
1 7/27/2023 11:07:42.985 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:07:44.575 AM clackeye Signal: network retry
1 7/27/2023 11:07:53.909 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:01.302 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:08.390 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:08:10.129 AM coyote233 MOTION_A
1 7/27/2023 11:08:13.249 AM clackeye Signal: Failed to connect
1 7/27/2023 11:08:14.932 AM clackeye Signal: network retry
1 7/27/2023 11:08:15.532 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:22.633 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:29.721 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:34.324 AM clackeye Signal: Failed to connect
1 7/27/2023 11:08:36.798 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:43.874 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:44.824 AM clackeye Signal: network retry
1 7/27/2023 11:08:51.409 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:08:58.551 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:04.409 AM clackeye Signal: Failed to connect
1 7/27/2023 11:09:05.638 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:12.740 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:09:13.376 AM coyote233 MOTION_A
1 7/27/2023 11:09:15.023 AM clackeye Signal: network retry
0 7/27/2023 11:09:16.554 AM New Delete: 5 items 128.0M [1955/168 hrs, 1.28T/6.83T, 5.94T free] 19 locked
0 7/27/2023 11:09:16.564 AM Alerts Delete: nothing to do [167/168 hrs, 359.9M/74.0G, 5.94T free] 25 locked
1 7/27/2023 11:09:19.833 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:26.916 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:34.031 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:34.159 AM clackeye Signal: Failed to connect
1 7/27/2023 11:09:41.128 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:44.959 AM clackeye Signal: network retry
3 7/27/2023 11:09:44.983 AM northeast212 MOTION_A
1 7/27/2023 11:09:48.254 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:09:55.347 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:02.476 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:04.239 AM clackeye Signal: Failed to connect
1 7/27/2023 11:10:09.585 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:10:11.973 AM NorthEast MOTION_A
3 7/27/2023 11:10:12.741 AM mb218 MOTION_A
3 7/27/2023 11:10:13.527 AM coyote233 MOTION_A
0 7/27/2023 11:10:13.563 AM mb218 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:10:14.569 AM SW204 MOTION_A
3 7/27/2023 11:10:14.837 AM PZ227 MOTION_A
1 7/27/2023 11:10:14.839 AM PZ227 Email: check coldair@gmail settings
1 7/27/2023 11:10:15.302 AM clackeye Signal: network retry
1 7/27/2023 11:10:16.710 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:10:18.670 AM NE206 MOTION_A
1 7/27/2023 11:10:23.779 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:30.904 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:34.672 AM clackeye Signal: Failed to connect
1 7/27/2023 11:10:38.050 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:45.378 AM clackeye Signal: network retry
1 7/27/2023 11:10:47.166 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:10:54.258 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:01.361 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:04.757 AM clackeye Signal: Failed to connect
1 7/27/2023 11:11:08.492 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:15.271 AM clackeye Signal: network retry
1 7/27/2023 11:11:15.589 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:11:20.872 AM coyote233 MOTION_A
1 7/27/2023 11:11:22.710 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:29.810 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:34.521 AM clackeye Signal: Failed to connect
1 7/27/2023 11:11:36.935 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:44.025 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:45.586 AM clackeye Signal: network retry
1 7/27/2023 11:11:51.125 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:11:58.233 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:04.950 AM clackeye Signal: Failed to connect
1 7/27/2023 11:12:05.322 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:12.450 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:15.671 AM clackeye Signal: network retry
1 7/27/2023 11:12:19.542 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:12:21.389 AM coyote233 MOTION_A
1 7/27/2023 11:12:26.651 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:33.716 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:35.036 AM clackeye Signal: Failed to connect
1 7/27/2023 11:12:40.837 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:12:45.649 AM clackeye Signal: network retry
1 7/27/2023 11:12:48.938 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:12:53.665 AM NorthEast MOTION_A
3 7/27/2023 11:12:54.182 AM mb218 MOTION_A
0 7/27/2023 11:12:54.720 AM mb218 ONVIF Event: MotionAlarm (State="true")
1 7/27/2023 11:12:56.016 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:12:56.639 AM PZ227 MOTION_A
1 7/27/2023 11:12:56.649 AM PZ227 Email: check coldair@gmail settings
3 7/27/2023 11:12:56.865 AM SW204 MOTION_A
3 7/27/2023 11:12:57.868 AM Gate225 MOTION_A
0 7/27/2023 11:12:58.263 AM Gate225 AI: [Objects] car:68% [1729,409 1878,500] 156ms
0 7/27/2023 11:12:58.272 AM Gate225 AI: car:68%
3 7/27/2023 11:13:01.471 AM NE206 MOTION_A
1 7/27/2023 11:13:03.086 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:04.792 AM clackeye Signal: Failed to connect
1 7/27/2023 11:13:10.192 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:15.956 AM clackeye Signal: network retry
1 7/27/2023 11:13:17.310 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:24.399 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:13:25.266 AM coyote233 MOTION_A
1 7/27/2023 11:13:31.492 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:35.215 AM clackeye Signal: Failed to connect
1 7/27/2023 11:13:38.597 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:46.030 AM clackeye Signal: network retry
1 7/27/2023 11:13:49.405 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:13:56.491 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:14:03.614 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:14:05.216 AM NorthEast MOTION_A
1 7/27/2023 11:14:05.292 AM clackeye Signal: Failed to connect
3 7/27/2023 11:14:05.979 AM mb218 MOTION_A
0 7/27/2023 11:14:07.069 AM mb218 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:14:08.018 AM SW204 MOTION_A
3 7/27/2023 11:14:08.270 AM PZ227 MOTION_A
1 7/27/2023 11:14:08.272 AM PZ227 Email: check coldair@gmail settings
1 7/27/2023 11:14:10.722 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:14:12.146 AM NE206 MOTION_A
1 7/27/2023 11:14:15.948 AM clackeye Signal: network retry
0 7/27/2023 11:14:16.873 AM New Delete: 8 items 220.6M [1955/168 hrs, 1.28T/6.83T, 5.94T free] 19 locked
0 7/27/2023 11:14:16.888 AM Alerts Delete: 3 items 579K [168/168 hrs, 360.0M/74.0G, 5.94T free] 27 locked
1 7/27/2023 11:14:17.821 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:14:20.098 AM mb218 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:14:21.338 AM SW204 MOTION_A
3 7/27/2023 11:14:22.867 AM Gate225 MOTION_A
0 7/27/2023 11:14:23.259 AM Gate225 AI: [Objects] car:83% [1595,386 1873,508] 141ms
0 7/27/2023 11:14:23.269 AM Gate225 AI: car:83%
1 7/27/2023 11:14:24.913 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:14:25.945 AM NE206 MOTION_A
3 7/27/2023 11:14:31.711 AM coyote233 MOTION_A
1 7/27/2023 11:14:32.055 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:14:35.052 AM clackeye Signal: Failed to connect
1 7/27/2023 11:14:39.159 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:14:46.254 AM clackeye Signal: network retry
1 7/27/2023 11:14:47.255 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:14:49.239 AM bear215 MOTION_A
1 7/27/2023 11:14:49.251 AM bear215 Email: check coldair@gmail settings
3 7/27/2023 11:14:51.153 AM bea214 MOTION_BC
1 7/27/2023 11:14:51.163 AM bea214 Email: check coldair@gmail settings
3 7/27/2023 11:14:52.209 AM mb218 MOTION_A
1 7/27/2023 11:14:54.353 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:01.478 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:05.467 AM clackeye Signal: Failed to connect
3 7/27/2023 11:15:06.767 AM NorthEast MOTION_A
1 7/27/2023 11:15:08.565 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:15:08.896 AM mb218 ONVIF Event: MotionAlarm (State="true")
3 7/27/2023 11:15:09.838 AM PZ227 MOTION_A
1 7/27/2023 11:15:09.849 AM PZ227 Email: check coldair@gmail settings
3 7/27/2023 11:15:09.979 AM SW204 MOTION_A
3 7/27/2023 11:15:11.018 AM Gate225 MOTION_A
0 7/27/2023 11:15:12.305 AM Gate225 AI: Alert canceled [nothing found] 108ms
3 7/27/2023 11:15:14.071 AM NE206 MOTION_A
1 7/27/2023 11:15:15.666 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:16.369 AM clackeye Signal: network retry
3 7/27/2023 11:15:22.670 AM bea214 MOTION_C
1 7/27/2023 11:15:22.680 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:15:22.768 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:27.524 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:15:29.833 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:35.566 AM clackeye Signal: Failed to connect
1 7/27/2023 11:15:36.946 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:15:37.886 AM coyote233 MOTION_A
1 7/27/2023 11:15:43.871 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:15:44.030 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:46.319 AM clackeye Signal: network retry
1 7/27/2023 11:15:51.136 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:15:53.883 AM bea214 Email: check coldair@gmail settings
3 7/27/2023 11:15:55.437 AM bear215 MOTION_A
1 7/27/2023 11:15:55.450 AM bear215 Email: check coldair@gmail settings
1 7/27/2023 11:15:57.724 AM bea214 Email: check coldair@gmail settings
1 7/27/2023 11:15:58.202 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:05.294 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:05.668 AM clackeye Signal: Failed to connect
1 7/27/2023 11:16:12.362 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:16.654 AM clackeye Signal: network retry
1 7/27/2023 11:16:19.490 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:26.617 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:33.735 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:35.750 AM clackeye Signal: Failed to connect
1 7/27/2023 11:16:40.850 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:16:41.371 AM coyote233 MOTION_A
1 7/27/2023 11:16:46.756 AM clackeye Signal: network retry
1 7/27/2023 11:16:48.955 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:16:56.045 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:03.146 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:06.173 AM clackeye Signal: Failed to connect
1 7/27/2023 11:17:10.255 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:16.689 AM clackeye Signal: network retry
1 7/27/2023 11:17:17.335 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:24.462 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:17:30.501 AM coyote233 MOTION_A
1 7/27/2023 11:17:31.555 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:35.935 AM clackeye Signal: Failed to connect
1 7/27/2023 11:17:38.685 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:46.970 AM clackeye Signal: network retry
1 7/27/2023 11:17:48.220 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:17:55.287 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:02.368 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:06.336 AM clackeye Signal: Failed to connect
1 7/27/2023 11:18:09.529 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:16.649 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:17.050 AM clackeye Signal: network retry
1 7/27/2023 11:18:23.724 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:31.844 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:38.934 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:18:39.385 AM clackeye Signal: Failed to connect
3 7/27/2023 11:18:44.235 AM coyote233 MOTION_A
1 7/27/2023 11:18:46.991 AM clackeye Signal: network retry
1 7/27/2023 11:18:48.479 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:19:05.993 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:19:12.414 AM clackeye Signal: Failed to connect
1 7/27/2023 11:19:13.072 AM coyote233 Events: subscription 00002efd
0 7/27/2023 11:19:17.199 AM New Delete: 2 items 62.5M [1955/168 hrs, 1.28T/6.83T, 5.94T free] 19 locked
0 7/27/2023 11:19:17.203 AM Alerts Delete: 2 items 332K [168/168 hrs, 359.9M/74.0G, 5.94T free] 25 locked
1 7/27/2023 11:19:17.209 AM clackeye Signal: network retry
1 7/27/2023 11:19:20.195 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:19:27.285 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:19:34.383 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:19:37.485 AM clackeye Signal: Failed to connect
1 7/27/2023 11:19:41.479 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:19:44.453 AM coyote233 MOTION_A
1 7/27/2023 11:19:47.148 AM clackeye Signal: network retry
1 7/27/2023 11:20:00.400 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:07.492 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:14.606 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:16.538 AM clackeye Signal: Failed to connect
1 7/27/2023 11:20:17.546 AM clackeye Signal: network retry
1 7/27/2023 11:20:21.687 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:28.831 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:35.961 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:36.944 AM clackeye Signal: Failed to connect
1 7/27/2023 11:20:43.070 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:20:44.836 AM coyote233 MOTION_A
1 7/27/2023 11:20:47.508 AM clackeye Signal: network retry
1 7/27/2023 11:20:50.171 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:20:57.299 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:04.421 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:06.707 AM clackeye Signal: Failed to connect
1 7/27/2023 11:21:11.505 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:17.803 AM clackeye Signal: network retry
1 7/27/2023 11:21:18.626 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:25.741 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:32.831 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:37.129 AM clackeye Signal: Failed to connect
1 7/27/2023 11:21:39.932 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:47.063 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:21:47.909 AM clackeye Signal: network retry
3 7/27/2023 11:21:51.130 AM coyote233 MOTION_A
1 7/27/2023 11:21:54.183 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:01.260 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:07.213 AM clackeye Signal: Failed to connect
1 7/27/2023 11:22:08.398 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:15.493 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:17.849 AM clackeye Signal: network retry
1 7/27/2023 11:22:22.597 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:29.707 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:36.795 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:36.982 AM clackeye Signal: Failed to connect
1 7/27/2023 11:22:43.894 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:22:48.219 AM clackeye Signal: network retry
1 7/27/2023 11:22:50.990 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:22:53.461 AM coyote233 MOTION_A
1 7/27/2023 11:22:58.115 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:05.188 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:07.396 AM clackeye Signal: Failed to connect
1 7/27/2023 11:23:12.262 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:18.343 AM clackeye Signal: network retry
1 7/27/2023 11:23:19.363 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:26.536 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:33.631 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:37.495 AM clackeye Signal: Failed to connect
1 7/27/2023 11:23:40.735 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:23:48.310 AM clackeye Signal: network retry
3 7/27/2023 11:23:54.519 AM coyote233 MOTION_A
1 7/27/2023 11:23:58.610 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:24:13.534 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:24:15.568 AM clackeye Signal: Failed to connect
0 7/27/2023 11:24:17.532 AM New Delete: 8 items 234.4M [1955/168 hrs, 1.28T/6.83T, 5.94T free] 19 locked
0 7/27/2023 11:24:17.536 AM Alerts Delete: 2 items 498K [168/168 hrs, 359.5M/74.0G, 5.94T free] 25 locked
1 7/27/2023 11:24:18.506 AM clackeye Signal: network retry
1 7/27/2023 11:24:20.641 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:24:27.744 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:24:34.826 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:24:37.639 AM clackeye Signal: Failed to connect
1 7/27/2023 11:24:41.924 AM coyote233 Events: subscription 00002efd
3 7/27/2023 11:24:43.444 AM coyote233 MOTION_A
1 7/27/2023 11:24:48.854 AM clackeye Signal: network retry
1 7/27/2023 11:24:52.472 AM coyote233 Events: subscription 00002efd
1 7/27/2023 11:25:12.825 AM coyote233 Events: subscription 00002efd
 

SpacemanSpiff

Known around here
Joined
Apr 15, 2021
Messages
1,470
Reaction score
2,473
Location
USA
If the system is reportedly not recording from 6:45p to after 8a, why share the logs from 11am?

What were your findings after looking into the areas suggested from other members?
 
Joined
Sep 19, 2015
Messages
956
Reaction score
1,217
Location
Naples Fl
7/28/2023 10:22:28 AM
Files scanned: 865601
Detected files: 6
Cleaned files: 6
Total scan time 01:11:54
Scan status: Finished
C:\Program Files\Blue Iris 5\Updates\update64_57718.exe a variant of Win64/Packed.Obsidium.A suspicious application cleaned by deleting

C:\Program Files\Blue Iris 5\BlueIris_57718.exe a variant of Win64/Packed.Obsidium.A suspicious application cleaned by deleting

C:\Program Files\Blue Iris 5\update64_5.7.7.18.exe a variant of Win64/Packed.Obsidium.A suspicious application cleaned by deleting

C:\Program Files (x86)\AVAST Software\Browser\AvastBrowserUninstall.exe a variant of Win32/Avast.AVGSecureBrowser.A potentially unwanted application,a variant of Win32/CCleaner.A potentially unsafe application cleaned by deleting

E:\Users\Joshua\AppData\Local\Avast Software\Browser\Temp\source11656_588361464\Safer-bin\AvastBrowserUninstall.exe a variant of Win32/Avast.AVGSecureBrowser.A potentially unwanted application,a variant of Win32/CCleaner.A potentially unsafe application cleaned by deleting

E:\Users\Joshua\AppData\Local\Avast Software\Browser\AvastBrowserUninstall.exe a variant of Win32/Avast.AVGSecureBrowser.A potentially unwanted application,a variant of Win32/CCleaner.A potentially unsafe application cleaned by deleting
 
Joined
Sep 19, 2015
Messages
956
Reaction score
1,217
Location
Naples Fl
here is an update
in the course of running virus scans the main BI machine decided to do an update to windows 11 after running Kerensky online scanner despite me telling it not to and when it completed BI was gone off the c: drive as is office . I reinstalled BI and searched for the backup reg files but they are gone. the videos are on another drive but I am unable to open them from BI.
so I ordered and another 2 tb sumsung hd and I will do a clean install of winsdows 11 avast and malwarebytes pro before attempting to installing BI than I will hook up and scan my other drives one by one scanning as I go
 

fenderman

Staff member
Joined
Mar 9, 2014
Messages
36,903
Reaction score
21,275
here is an update
in the course of running virus scans the main BI machine decided to do an update to windows 11 after running Kerensky online scanner despite me telling it not to and when it completed BI was gone off the c: drive as is office . I reinstalled BI and searched for the backup reg files but they are gone. the videos are on another drive but I am unable to open them from BI.
so I ordered and another 2 tb sumsung hd and I will do a clean install of winsdows 11 avast and malwarebytes pro before attempting to installing BI than I will hook up and scan my other drives one by one scanning as I go
Why did you need to replace your drive?
 
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