IPC-HDBW4231F-AS IR Always On

joltman

joltman

n3wb
Jan 4, 2019
16
5
Colorado
I just purchased the camera from Andy along with two other 5321 ZE cameras. Those are working as expected. The 4231 will not turn off it's IR light, even during daytime. Where can I start looking first? I thought I had read something about this on the forum, but I'm not finding it again. Thank you!
 
Have you checked the configuration, through the web interface, to make sure that IR is either set to "auto" or "off" depending on the schedule?
 
Under SETTINGS > CAMERA > CONDITIONS > IR LIGHT = SmartIR

The other IPC-HDW5231R-ZE cameras are also set to SmartIR, and they are working correctly.
 
Mike said:
Are you using blue iris? If so, the IR button could cause the IR to stay on
Click to expand...

I do have BlueIris running, but I only got it working this weekend. This was an issue before BI. I'm looking through the config in bi trying to find the IR option and not having much luck. Newbies, am I right?

EDIT:

I found the IR button (yeah, it's a button that looks like a light bulb). However, toggling it does nothing on all cameras (I have 4 in there currently).
 
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joltman said:
I do have BlueIris running, but I only got it working this weekend. This was an issue before BI. I'm looking through the config in bi trying to find the IR option and not having much luck. Newbies, am I right?

EDIT:

I found the IR button (yeah, it's a button that looks like a light bulb). However, toggling it does nothing on all cameras (I have 4 in there currently).
Click to expand...

Set the camera back to factory defaults.
 
I will try resetting the camera back to defaults. However, I have setup a READ ONLY user on each camera (called "viewuser"). That is the account I'm using in BI to view the streams. Should I be using the admin account?
 
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