Fenderman -
I'll take the comments and questions as they came back here for clarity
-Why do you think your issue with events is related to the substream feature?
When I try to enable the Substream there are no alerts recorded in
Blue Iris. When I remove the configuration for the substream the alerts are recorded. I have checked the camera logs and the events are raised in the camera. I am also able to use Home Assistant to take actions when the alerts are raised in the camera. I have added and removed camera many times.
-There are several threads explaining how to set this up.
I've followed several examples and in previous versions of the substream version I was able to see the substream in the BI application but still no alerts
-If there is a bug in the software then you can expect it to be fixed when he has time to look into your issue, if in fact it is an issue.
So there is not even an ackknowledgement that a ticket was recorded?
-There are two levels of paid support as explained on the
blue iris website. Neither of them is designed to hand hold you through basic setup of the software.
I have whatever support can be expected when a customer first purchases the software. I didn't ask for anyone to hold my hand. I asked how the support process works and described why I was interested.
-The substream function is new. If in fact your issue is related to substreams you will have to patiently wait.
I still have there question, Is there are a document somewhere that describes in more detail what to expect? If there is not. then that is the answer.
I have reported issues in the past that they were addressed Very quickly but this situation and lacking any definition of a process leave me wondering if the email is even getting there.