HikVision NVR Email Notifications stopped ....Help

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ParmaGeddon

n3wb
Mar 9, 2018
4
0
Hi all,


I have an NVR that, as of last Saturday was sending both; email notifications and Hik Connect Surveillance centre notifcations on motion detection.

However, the email notifications have stopped working. Nothing has changed on the NVR, nothing has changed on the email accounts either.

I went through setting up the email, step by step, once again. The sender address is gmail, so i've set up everything accordingly.

Interestingly when I use the test email function, it says successful, and a test email is received, but still, im not receiving email notifications on motion detection alert, only Hik Connect notifications.

Has anyone come across this before and knows how to fix? I've tried myself to no avail so thought i'd ask for help.

thanks so much,settings_nvr.JPG
 
ParmaGeddon said:
Interestingly when I use the test email function, it says successful, and a test email is received, but still, im not receiving email notifications on motion detection alert,
Click to expand...
So the email config is confirmed as working OK.

The next item to check would be the Email tickbox in the Event page Linkage tab.
If still ticked, maybe untick, save, tick, save.
 
thanks for the reply - yes, gave the old toggle-ing of ticks a try....no joy :-(

tried both; on the events > basic events tab. And also on each of the cameras settings too.

emailticked.JPG
 
Is there a sensitivity setting on the area settings tab?

I don't use motion but do use line crossing emails with no issues.

Motion detection can inundate you with way to many unwanted emails.
 
There is and its set to 60 by default.

I dont use motion either, I use box intrusion and line crossing, but for some reason I can't access that stuff via this web Browser. I'll have to have a proper look later on the actual NVR interface.

I did contact HIk technical support, who've give me brand new firmware. will be trying that too.
 
ParmaGeddon said:
There is and its set to 60 by default.

I dont use motion either, I use box intrusion and line crossing, but for some reason I can't access that stuff via this web Browser. I'll have to have a proper look later on the actual NVR interface.

I did contact HIk technical support, who've give me brand new firmware. will be trying that too.
Click to expand...

Did you ever solve this issue? Same exact thing just started happening to me this week.
 
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