Menu
What's new

hikvision Ds-7716ni-14/16p(b) hdd problem any ideas?

M

moosa1991lfc

n3wb
Joined
Mar 13, 2021
Messages
7
Reaction score
1
Location
uk
Hello i have just got a hikvision Ds-7716ni-14/16p(b) nvr system it came with 2x segate 4tb hdds and my old nvr had 4x WD purple hdds so i added them to the new nvr

when i connected them it found all 4 hdds so i formatted them.
After 5 mins it kept bleeping so i checked on the storage and found all hdds were not showing.

i then found ports 1,2,4 were not working but ports 3,5 was working

any ideas please i have tried changing the hdds around and it seems to be the same with no luck

things i have tried
swapping the hdds around (fail)
firmware update to latest (fail)
downgrading the firmware (fail)
Deleting the hdds and seeing if it found the others (Fail)

thank you
 
M

moosa1991lfc

n3wb
Joined
Mar 13, 2021
Messages
7
Reaction score
1
Location
uk
alastairstevenson said:
New or Used or Spares&Repairs?


Do you mean the PoE ports? Since there are 4 max HDD interfaces.
Did they work originally?

What happens if you just add a single HDD?
Click to expand...

Hello i bought it as fully working and it was
no i mean sata ports inside their is 5 sata ports 1 for E-Sata at the back
when i connect 1 to port 1,2,4 nothing shows up if i connect it to port 3,5 it shows up as a 4tb hdd
i have all 4 connected but its only showing the 2 on ports 3,5

when i first got it showed the 2 hdds i then connected my 2 hdd's as well and it did show up as 4 hdd's connected but then 5 mins later it showed 0 hdds i restarted it then found only 2 ports are working

thank you
 
alastairstevenson

alastairstevenson

Staff member
Joined
Oct 28, 2014
Messages
15,957
Reaction score
6,809
Location
Scotland
moosa1991lfc said:
when i first got it showed the 2 hdds i then connected my 2 hdd's as well and it did show up as 4 hdd's connected but then 5 mins later it showed 0 hdds i restarted it then found only 2 ports are working
Click to expand...
OK, that's clear.
It sounds like the device has partially failed.
Might be best to see about requesting a return for replacement.
 
You must log in or register to reply here.
Top