Hikvision DS-2CD2120F-I - "connecting to device failed. The device is offline"

[HikCameraMan]

I want to connect a Windows 7 laptop to the camera using an ethernet cable. It worked once before with another PC, but all I see now is this:

https://i.imgur.com/InGnnPl.jpg
https://i.imgur.com/yZWxuCg.jpg

IVMS sees the camera, but I can't access the configuration for some reason. I tried two different PCs and performed a hard reset of the camera (unplug, hold reset button, plug in while still holding the reset button, release the button after 30 seconds).

Somebody please help, I've run out of ideas.

 

[alastairstevenson]

I want to connect a Windows 7 laptop to the camera using an ethernet cable.

A direct connection? Did you set a static IP address on the laptop, in the same range as the IP address used by the camera?

IVMS sees the camera, but I can't access the configuration for some reason.

What does the browser or SADP show when you connect to the camera?

 

[HikCameraMan]

A direct connection? Did you set a static IP address on the laptop, in the same range as the IP address used by the camera?

I didn't try that because a) the camera didn't require that when I first connected it to another PC that one time when it worked and b) I don't know how to do that.

What does the browser or SADP show when you connect to the camera?

The browser doesn't display anything. It shows the typical "page can't be loaded" message. If I remember correctly, SADP detects the camera just like IVMS and Batch Configurator.

 

[HikCameraMan]

bump