Hi,
Ever since I got my HikVision Dome camera I have had a nightmare with it going offline, etc. Although for some reason it kicks me out of HikConnect every so often I just log back in and can view camera again for another few weeks till it kicks me out again.
I now have a bigger issue, my camera has went offline and I cant get it back. I have done the factory reset on the camera. When I run ethernet cable from camera to my laptop and open ivMS-4200 the camera comes up on the devices to add but says it's offline when I add it. If I put cable from camera direct to router it doesnt show up at all in ivMS-4200 devices menu.
I deleted the camera off my account on Hik Connect also as I was hoping to start from the beginning but I can't add it back on my account either as it says the "The device is offline. No search result is found"
I am tearing my hair out trying to get this working again.
Has anyone had similar issues or have a step by step guide.
Thanks
Derek
Ever since I got my HikVision Dome camera I have had a nightmare with it going offline, etc. Although for some reason it kicks me out of HikConnect every so often I just log back in and can view camera again for another few weeks till it kicks me out again.
I now have a bigger issue, my camera has went offline and I cant get it back. I have done the factory reset on the camera. When I run ethernet cable from camera to my laptop and open ivMS-4200 the camera comes up on the devices to add but says it's offline when I add it. If I put cable from camera direct to router it doesnt show up at all in ivMS-4200 devices menu.
I deleted the camera off my account on Hik Connect also as I was hoping to start from the beginning but I can't add it back on my account either as it says the "The device is offline. No search result is found"
I am tearing my hair out trying to get this working again.
Has anyone had similar issues or have a step by step guide.
Thanks
Derek