Retail Security;
One store had the security officce located in the hallway that led to the restrooms.
While waiting for my wife, I looked though the picture window into the security office.
2 or 3 guys were looking at video screens. Each was watching someone different.
As the customer moved about, security switched the view from camera to camera, and controlled the PTZ cams.
There was a large black woman shopping, and moving through the department, looking at baseball caps.
My thoughts:
a) This is interesting. Letting customers see the security people working the cameras must reduce shoplifting...
b) Those baseball caps aren't expensive items. Shouldn't "loss prevention" be trying to reduce "lo$$es", meaning shouldn't they be looking at expensive stuff in the jewelry dept,
tools, music, perfume, etc?
c) If that woman was better dressed, or white, would they be scrutinizing her as closely?
d) Damn, that looks like a boring job!
Most people are blissfully unaware of the sorts of things a lot of major retailers are doing to surveil their customers these days with cameras and other tools.
Las Vegas Casinos are light years ahead of Retail. I remember a work meeting with folks who worked for Steve Wynn. (Belagio, Treasure Island, The Mirage, and many more)
They use FD, and didn't share all the details.
a) FD used to identify the "Whales" (well heeled customers). When gets out of their limo at the door to the Casino, FD helps recognize this very important customer. Someone would rush out and say "It's good to see you, Mr Warbucks. Here's your room key, we'll carry up your bags. No need to check in. And here are chips, you can head straight to the gaming floor"
b) Gambling commission is strict about who Casinos let on the gaming floor. Known criminals
must not be allowed to gamble, or the Casino has problems w/ the gaming commission.
c) The casino wants to identify people known to be cheats, car counters, or people who have been ejected before.
d) FD of employees. If an employee was not in the proper area, the system would alert.
Fastb