FIRMWARE Battle...

[Rondarb]

I love HIKVision Cameras but HATE their lack of support...

I have several HIK's that i believe to be "Western Region" and it would appear that the Firmware that came with my latest purchase is newer than what is available on hikvision.com.au website...

DS-2CD2042WD-I 20160917BBWR64XXXXXXX V5.4.1 build 160624
DS-2CD2542FWD-I 20160216BBWR57XXXXXXX V5.3.6 build 151229
DS-2CD2032-I 20150627CCWR52XXXXXXX V5.2.0 build 150122

Does anyone know if there is a Firmware tool from HIK?
Does anyone know the difference/how to define what Firmware is what? *(Australian)

The response I just received from HIK Support about how to upgrade/source correct Firmware was:
"Can you tell me the reason that you want to upgrade your device?"

WTF...

Any help is greatly appreciated
Cheers
K

 

[Q™]

Where did you buy these cameras?

 

[Rondarb]

Thanks for the reply Q.

I got them from iCamSecurity... just found this on their website:
"We are an authorised Hikvision supplier with a platinum partnership. This guaruntees you support, warranty and authentic firmware versions"

and

HIK Vision have just Called me, and informed me that I can source Australian Firmware from:
Central Security Distribution
csd.com.au

I'll let you know how I go with the above

Cheers
K

 

[nayr]

"Can you tell me the reason that you want to upgrade your device?"

thats a valid question; if you dont have a reason to update then you should just leave em alone.. newer is not always better; and working is always better than broken.

 

[Rondarb]

thats a valid question; if you dont have a reason to update then you should just leave em alone.. newer is not always better; and working is always better than broken.

Totally agree...
but when PCI Compliance/Auditors want the latest Firmware on everything an excuse of "newer is not always better; and working is always better than broken" just will not cut it.

 

[LaurentR]

The European website is well organized and up to date and is by far the best resource for firmware updates:
HIKVISION EUROPE

 

[Q™]

Totally agree...
but when PCI Compliance/Auditors want the latest Firmware on everything an excuse of "newer is not always better; and working is always better than broken" just will not cut it.

And do they know what the latest firmware is for your cameras?

 

[nayr]

dunno how your putting IP Cameras on the same network as payment processing systems and remaining PCI Compliant; most of the time these networks are kept isolated to maintain compliance.. I highly doubt Hikvision Cameras are certified complaint; regardless of firmware versions..

 

[Rondarb]

DS-2CD2042WD-I 20160917BBWR64XXXXXXX V5.4.1 build 160624
DS-2CD2542FWD-I 20160216BBWR57XXXXXXX V5.3.6 build 151229
DS-2CD2032-I 20150627CCWR52XXXXXXX V5.2.0 build 150122

I have been informed that all are up to date.

 

[Carcus]

The Australia distributors always say that when newer firmware can be found online.

That said I do agree with the previous sentiment if it isn't broken don't update them.