Failed to search the video. Error Code:380070

[JT_Singh]

Hello there - I have setup Hik-Connect app on my android phone and have logged in via the Hik-connect account.

I get the push notifications on the smart events I have configured. However if I click on alert and trying seeing the playback embedded in the alert, it gives me a error

 Failed to search the video. Error Code:380070

Can someone help sort this for me? Currently the alerts are rendered useless if I can't view what was it for...

 

[kozmo2k]

I updated the Hik-Connect app to v 4.20.0.1111 (Android), after I was prompted yesterday, and now I'm receiving the same error.
Everyhing was working fine prior to the app update.

 

[kozmo2k]

After searching on-line for this issue, there were various suggestions to fix it.
I had unplugged the transformer in anticipation of removing the door bell, and performing a complete reset.
Then I got sidetracked. Couple of hours later, I plugged it back in, without resetting anything, and the mobile (Android) app is working as before.
The only other step I had to take, was to reformat the microSD card.