Ds7600

[Edmdavid1976]

I have installed a new nvr on to a new LG tv on boot up all was ok but when the tv is turned of it loses the hdmi signal ??
Tried splitters new nvr changing the output on nvr to manual etc but still nothing
Help

 

[frankred]

So when you turn youthe tv back on, what is the result? How do you resolve this issue at this point? What type of splitter did you use? Maybe a HDMI over cat6 extender would keep the signal active?

 

[Edmdavid1976]

When the tv is switched back on the hdmi input isn’t active, if you reboot the nvr the signal returns and hey presto it works until the tv is switched on and off.
It was just a cheap hdmi splitter the nvr and tv and next to each other no problems with distance etc

 

[alastairstevenson]

It was just a cheap hdmi splitter

Do you get the same problem when the NVR HDMI output is wired direct to the TV?
Does the TV have a VGA/XVGA input?

 

[Edmdavid1976]

Hi Mate
Yeah the nvr and tv are next to each other they are connected with a high speed 4K cable, the tv doesn’t have a vga I wish it had but the customer wants 4K that what he has been promised.
I think it is the handshake between the nvr and the tv on the 4K setting I’m just waiting to hear back from the supplier.

 

[alastairstevenson]

Have you tried the various resolution settings in the NVR web GUI for the HDMI output?

 

[Edmdavid1976]

I have tried setting it automatic ,manual through the nvr web front end but still no joy it is working on 1080p but as soon as I put it 4k the tv doesnt like it

 

[alastairstevenson]

it is working on 1080p but as soon as I put it 4k the tv doesnt like it

OK, so it seems like there is a compatibility issue with the NVR and LG TV HDMI input.
Does the LG TV have any manual settings for 4k streams?

 

[Edmdavid1976]

OK, so it seems like there is a compatibility issue with the NVR and LG TV HDMI input.
Does the LG TV have any manual settings for 4k streams?

I can’t see anything I will double check.
According to the manufacturers I am not the only one having this issue

 

[alastairstevenson]

According to the manufacturers I am not the only one having this issue

I can see a TV firmware update coming over the horizon ...

 

[Edmdavid1976]

Not good though with a grumpy customer promise him 4K and the tv can’t take it