DS-7604NI-K1/4P Not starting

[Kaypie]

Good evening,

I purchased a new DS-7604NI-K1/4P, installed a WD20PURX hard drive, went to start it up, but it doesn’t do much - the Green power light comes on, the internal red light is on (not sure if thats good or bad tbh)

There is no lan activity/link light in the back or front, none of the PoE port lights are on (not sure if these only light up when a cam is connected? I haven't connected anything yet)

I tried with the drive disconnected;
HDMI/VGA ports - tv and pc screen, different hdmi cables;
Not sure what else to try, please help!

 

[alastairstevenson]

none of the PoE port lights are on (not sure if these only light up when a cam is connected? I haven't connected anything yet)

These would only come on when a PoE camera is connected.
There is usually a short flash on all ports at power-on.

I tried with the drive disconnected;
HDMI/VGA ports - tv and pc screen, different hdmi cables;
Not sure what else to try, please help!

From what you have described, the device is faulty.
It should show on a connected monitor, and the LAN link detect light should come on, even without an HDD being connected.

 

[Kaypie]

These would only come on when a PoE camera is connected.
There is usually a short flash on all ports at power-on.


From what you have described, the device is faulty.
It should show on a connected monitor, and the LAN link detect light should come on, even without an HDD being connected.

thank you, from what I’m reading there should also be some sort of beep-code when no drive is detected, or for other faults - but there have been no beeps.

 

[alastairstevenson]

from what I’m reading there should also be some sort of beep-code when no drive is detected, or for other faults - but there have been no beeps.

That's correct. The beeps should drive you crazy with no HDD.
Another indication that the device is faulty.