Can't download video from web UI

S

SirJMD

n3wb
Jan 7, 2015
12
3
I have a DS-2CD2543G0-IWS recording to a SD-card currently. There a couple of videos I want to download, but no matter what I do i just get "Downloading failed".

- I've added the address for the camera to trusted sites
- I'm running IE as admin
- I've tried Chrome
- I've tried 3 different computers and my android phone


What can I do to get this working? Is there a way to map it via smb or get the files via FTP or similiar?
 
SirJMD said:
I have a DS-2CD2543G0-IWS recording to a SD-card currently. There a couple of videos I want to download, but no matter what I do i just get "Downloading failed".

- I've added the address for the camera to trusted sites
- I'm running IE as admin
- I've tried Chrome
- I've tried 3 different computers and my android phone


What can I do to get this working? Is there a way to map it via smb or get the files via FTP or similiar?
Click to expand...
Assuming you get the error when you try to view/download while the SD card is in the camera, have you tried removing the card, plugging into an external it card reader and viewing/downloading the files using Windows Explorer?

Do you have other cams set up similarly that you CAN view as you want?
 
Yes, the card is in the camera. I can view the files via the web UI just fine, but not download the videos. I haven't tried taking out the SD-card and putting it in a reader, since this is not an acceptable solution (and it requires a ladder every time).

The file sizes are fine at about 200MB. I can view them just fine, just not download them.

"clip" works! I'd very much like the download function to work as well, but I'm out of ideas.
 
alastairstevenson said:
Have you experimented with the download paths defined in the Local Settings menu?
Presumably these are on the local HDD as opposed to a network drive?
Click to expand...
Nope, they are untouched (local storage). I can download snapshots and the clips fine, but not whole recordings.
 
Just a thought - is this a WiFi-connected camera?
If so - that may feature in the problem.
Presumably it's not practical to connect a temporary cable?
 
alastairstevenson said:
Just a thought - is this a WiFi-connected camera?
If so - that may feature in the problem.
Presumably it's not practical to connect a temporary cable?
Click to expand...

Correct and correct - WiFi and bad placement for running a cable. The camera itself has a rather shitty WiFi antenna, so it's only getting a link of around 20/15 MBit/s (Rx/Tx) - hence the SD-card.
But since I'm able to playback the recordings, it shouldn't matter so much (I guess..).
 
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