Can’t get Hikvision Doorbell to work

[Hadriwa]

Hi

I have a Hikvision DS-KV6113 connected to a monitor DS-KH6320 via Ethernet.
The live view function also works fine, but if someone rings the bell it only says Calling Failed.
Also, I can't connect the bell to the app or the software for the PC.

Does Anyone know what I’m doing wrong?

 

[user8963]

depends on what you are trying to do..

did you activate it through the indoor station?

 

[Hadriwa]

depends on what you are trying to do..

do you have an indoor station or do you want to use it standalone with smartphone only ?

I have an Indoor station but it doesn’t Ring if the Doorbell is pressed. Only live View works

 

[user8963]

Yep sorry i missed it

Are you using (B) devices ?

 

[Hadriwa]

Yep sorry i missed it

Are you using (B) devices ?

I don’t know

 

[user8963]

The easiest way is to reset monitor and intercom to default... then use the wizard on the monitor .. you can set the monitor to dhcp and then it will search for the outdoor station.. then you can also set it to dhcp and add it to the monitor.

if there is no wizard on the indoor station, then you are using an old firmware...

it should work automatically this way, no need for configuration.
if you press the button on the doorbell the monitor should ring

if you want to use hikconnect then internet connection is necessary
in the menu of the indoor station is the QR code for hikconnect

 

[Hadriwa]

I have reset the monitor multiple times and used the wizard but I don’t know how to reset the outdoor Station

 

[user8963]

with the indoor station wizard you can reset it to factory default...

but you can also use a browser (if you know the ip) and login into the webinterface , then somewhere you can reset it to default

 

[Hadriwa]

Thank you It worked

 

[hannedsadiq]

Thank you It worked

Hi.

im having the same exact problem. When I enter into wizard and get to stage 5/5 (where it actually shows the doorbell present) it says activate. when I click it and turn on DHCP I get an operation failed error. following which when I click finish it says IP invalid and sends me to the Home Screen. I can see the live view but like the above the doorbell cannot ring. Please can anyone help?

 

[normel]

Hi. As far as i know, is when you are using an standalone doorbell you HAVE TO add it to cloud account, or you will receive calling failed ( as the bell has nowere to call )
When you have an indoor unit, its not neccessary for connecting hik connect. In this case also check device management of doorbell, is the indoor station added?
I have to say hikvision made a really mess.. generation 1 - 2 , many firmwares, the one works with other, other doesnt. . very messy