Camera doesn't seem to be able to connect the time server

[JT Blue Iris]

Hello everybody,
since I have all my cameras on a separate network (30 subnet) that is not Internet connected I have installed and running the Net Time program on the same machine that I am running blue Iris on, which seems to be functioning.
The problem seems to be that my HIK cameras cannot get the time from the server program.
Attached is a screenshot from one of the cameras, 30.103 is the IP address of the PC.
If I hit the test button it fails.
What am I doing wrong?

 

[TonyR]

Good reading here. It may be just a simple firewall rule needs to be added or ??? ==>> Setting up NetTime Time Sync Tool on Windows 10

 

[Flintstone61]

Is there an option on the Hik to Sync w/ PC?
I think I have that selected on some of my alledged, HIk OEM, (maybe) Jidetech camera web UI's.

 

[TonyR]

More valuable info, from @Sybertiger with an assist from @SkyLake ==>> Yet another thread on Camera Time Server problems

 

[bp2008]

Is there an option on the Hik to Sync w/ PC?
I think I have that selected on some of my alledged, HIk OEM, (maybe) Jidetech camera web UI's.

The option to synchronize with PC is just a one-time thing to save you from trying to enter the time manually. The clock is free to drift if you don't sync with NTP.

 

[SouthernYankee]

what does the Nettime debug output show ?

 

[JT Blue Iris]

Thanks everybody for the response!

I don't see any option in the HIK camera to sync with PC..
Attached is the debug log

 

[mikeynags]

Have you checked to make sure the windows firewall is not blocking the camera requests?


Sent from my iPhone using Tapatalk

 

[looney2ns]

This most likely is a Windows Firewall issue. Follow the setup instructions on the page you downloaded the software from.

 

[TonyR]

+1^^ to the suggestions by @mikeynags and @looney2ns

 

[Holbs]

I was successful on my Dahua camera to use my NTP server on a different subnet. Yes, firewall exclusion rules for port 123 is needed between subnets. And yes, since you are using a windows machine, excluded port 123 as well on the windows firewall as Looney suggested.
Should work.
For additional troubleshooting purposes, you could slap in a laptop on the subnet of the cameras. Now you can easily ping, wire shark, troubleshoot.

 

[JT Blue Iris]

Thanks everybody for all suggestions!

It turns out it was adding an inbound firewall rule allowing NetTimeService.exe access.
That's all I had to do

 

[JT Blue Iris]

Great forum, I don't know how I could've set this whole thing up and have it running so well without all your help!
You should all be proud of yourself, really appreciate it!

 

[TonyR]

It turns out it was adding an inbound firewall rule allowing NetTimeService.exe access.
That's all I had to do

As I figured in my post #2 (even a blind squirrel finds an acorn once in a while).