I recently purchased an Amcrest turret camera (IP8M-T2499EW) from your site. I set the camera up initially, and connected it to my surveillance software. After disconnecting, the camera failed to reconnect. After some troubleshooting the admin account was locked out from the camera. Trying to do a factory reset, I discovered there was no reset button internally.
I contacted Amcrest directly, who, after further troubleshooting sent me an RMA number and on payment of $30, I was supposed to receive a return shipping label.
I paid the $30 and now Amcrest is no longer responding. It's been 8 days of silence after fairly regular conversation.
As the camera was purchased from you I wondered if you have any suggestions as to how to get this resolved?
I contacted Amcrest directly, who, after further troubleshooting sent me an RMA number and on payment of $30, I was supposed to receive a return shipping label.
I paid the $30 and now Amcrest is no longer responding. It's been 8 days of silence after fairly regular conversation.
As the camera was purchased from you I wondered if you have any suggestions as to how to get this resolved?