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Oops... I think I found where I've been going wrong... I wasn't searching properly in the picture tab. My bad... Sorry to waste your time and thanks for the help.

Here is one of my smart event settings showing the area settings and linkage method. This records video but it doesn't generate any snapshots. So if I go to playback I can play back the recordings but if I go to Picture there's nothing there.

I recently upgraded from a Dahua hybrid NVR/DVR to a Hikvision DS-9632NI-I8 NVR. I've slowly gotten to understand most of the functionality - I'm just stuck on one thing that I think it should do but I can't get it to do. I want to capture simple snapshots of events - so, for instance, if I...

That's fine. Just ignore it then. Seems like it would be trivial for the program to restrict duplicates.

I don't know if this has been addressed already but I noticed a bug today. V4.8.6.3 x64 If you have both a group and a camera with the same name then they conflict with each other. In my case I had a camera called Pool (short name Pool) and a second called PoolNorth (short name PoolNorth)...

I've been struggling with my Dahua hybrid NVR for days now. I'm trying to do something that I used to do with my old Ganz and was very simple but for some reason I can't reason out how to do with the Dahua. I've got 5 analog cameras and 13 IP cameras hooked up. I've got motion detect enabled...

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Hi all, I currently have 13 Hikvision cameras in my installation. My most recent 2 are DS-2CD3345-I which I got on AliEx for a great price. I'm having a problem with one of them, though. It keeps dropping offline. I'd like to restore/upgrade the firmware but can't find a firmware file on...

tbh I didn't even know there was such a thing. I set up my BI 6 or 7 years ago, keep it current, but haven't changed anything in ages (other than adding cameras) It runs on a Core I7-5820K 3.30GHZ (3.6GHZ Turbo Mode) Six Core 15MB Hyperthreading LGA2011-V3 Processor with 32gb of RAM but it's...

You are 100.5% correct. Right clicking on the window and zooming out allowed it to be moved! My BI runs on a headless box and I access it using VNC. I must have zoomed in from a machine with a scroll wheel. Thank you, sir! mark

Not possible... I have a non-scrolling mouse (no wheel) at the moment - my regular mouse is broken and I'm using a POS old one till I get around to replacing it....

Thanks Fenderman, How did I zoom in, though? I'm not using AOI - all I've done is added the cameras and set the hot spot/motion detection areas. mark

Actually I did find a way to do this. If I disable the camera I can then move it. It's a decent workaround but an explanation for the behavior would be great. Mark

I've got 18 cameras running in my BI now. After adding the last couple I need to rearrange them. I've done so with no trouble in the past so I didn't sweat it. I can move some of them no problem. Others, though,when I put the 'hand' cursor on the video area it seems to 'pan' around the video...

Sorry - was offline for a few days - almost went through withdrawal. Anyways - I'm still not getting this. This is what I've done. I've created a second profile in BI and clicked 'enable' - I imagine that enables scheduling it's a bit vague. I entered the GPS coordinates of my home taken...

Ahhh - there it is. Thanks. I had assumed it worked like some geofencing mobile apps where you stand where you want the fence coordinates to be and take a reading. So with those coordinates set (and it appears I'd already set them) are there any other settings I need? Or do I just need to...

So I've been sitting here for a while trying to figure out how to get geofencing enabled. I'm running BI 4.4.7.4x64 and have the mobile version on my android - v2.0.44. I've been looking at videos and help files and they all seem to have something in the setting section of the mobile app to...

Y'know what? That worked! It seems to be 'chrome' related. I tried it in IE and it worked just fine. Thanks so much. I'll have to play around and see if I have something in my Chrome cache following me from computer to computer that's causing this as I've tried it from 3 different PC's -...

Thanks for the suggestion, Alastair. Unfortunately it didn't do it. The config.asp page is still gone after doing a restore to default. Fortunately it's still configurable - but this is an aggravating little problem. I thought for sure that the firmware upgrade would put back all the web...

I've got 9 or 10 Hikvision cameras so I'm pretty familiar with them. One of them, though, a DS-2CD2332-I, has lost it's configuration screen. I can log into it fine and the live view, playback and log menu choices work but when I click on configuration I get nothing. It's weird. I even tried...

Bingo! Thanks ever so much. I've had such a crappy day. First I had beavers eat the new cedar trees I planted, then my hot water tank blew up, and meanwhile my BI was making me crazy. I have hot water again - I'll put wire around what's left of my cedars and thankfully BI is all good again...

sorry for the delay responding - my hot water tank blew up and I spent the day getting a replacement and installing it. To answer your question - if I click on layout I get the 1:1 to 9:1 choices but nothing changes when I select any of them. Same for the 1up through 4 up. Nothing changes no...

I don't think so... here's a screen cap with the right click menu up. https://www.dropbox.com/s/dbz2erm5b9ykicw/stuck2.jpg?dl=0

I've been using BI for 3 or 4 years now. I have 14 cameras in my system. Yesterday I was browsing through them trying to find video of a beaver that ruined one of my trees (yes, a beaver! - I'm beginning to really hate nature). I normally have up a view of all 14 cameras with the clip...