Zoomed view on streams

[th182]

Having an odd issue with only one camera and what I assume is related to digital zoom. On the Blue Iris console the camera appears as it should, but in UI3 and the iOS app, it is stuck on digital zoom. Trying to scroll back out shows it is already zoomed out. Anyone have any ideas? I've compared all the settings with other cameras and they are the same. I haven't changed anything with this camera (that I recall) and not really sure when this began. If I play back clips in UI3 or the iOS app, they show the full camera view as they should. It's only the live view that is like this. I will likely be deleting and re-adding the camera next week unless someone has other ideas.

BI Console:


UI3

 

[th182]

Should add, I am on Version 5.9.0.7
Camera is a Dahua T3241T-ZAS

 

[biggen]

I’ve seen this problem. Only thing that I could figure out to do was delete the camera and re-add it. That fixed it for me.

 

[th182]

Good to know. Thank you!!

 

[th182]

I’ve seen this problem. Only thing that I could figure out to do was delete the camera and re-add it. That fixed it for me.

Deleting and re-adding did not initially work. I added it a second time with a different camera name and that worked. Then deleted the first and renamed the added camera back to the original. BI seemed to tie that zoomed in view to the camera name. I even checked the registry and deleting the camera deleted the registry entries for it so not sure why it persisted.

 

[slabbel]

I had the same issue on 2 cameras, the Size (Video Tab) was set to 3072 x 2048. I set it to 1016 x 576 after comparing it to another camera (same model), this resolved the issue and as a bonus lowered CPU utilization too.