What determines whether you get motion lines in playback?

[bokenrosie]

Hello All,

So happy I found this site. There is a ton of information here. I've read the cliff notes and learned a whole bunch. I'm looking for advice on how to get motion lines working on playback for one of my cameras. If you look at this picture you can see hashmarks on the timeline to indicate there was motion. How do I enable this? It is working on a few of my cameras but not on others. The camera in question is a Hikvision.

TIA for your help in understanding this.

 

[looney2ns]

With your mouse, can't you drag the yellow line to the red marks.
Or simply press play and the video motion captures play.

 

[bokenrosie]

I absolutely can drag to the red marks...if they are there. They are not there on all of my camera. Trying to figure out why.