Video playback failed error 241009

[pabben]

I'm using hik-connect on my Android phone to connect to 4 cameras on my building. It has working perfectly until a week ago when the playback started to give that error. Live view is working normal. I restarted both DVR and fiber router with no luck. Being connected directly to the router the playback worked but using internet it's not. Please advice.

 

[Uzma Abid]

Did your issue get resolved ? I am facing the same issue

 

[josephfantone]

Did your issue get resolved ? I am facing the same issue

I am facing same issue error 241009.. Please advice.. Thanks.

 

[KamirZG]

Issue from 200000+ usually is stream problem. Check your bandwidth, maybe smaller bit rate will help.

 

[Nisreen2005]

Issue from 200000+ usually is stream problem. Check your bandwidth, maybe smaller bit rate will help.

Can you explain more, I didn't understand.. Before it was working but now I can't see video it's written play failed error code 241009

 

[KamirZG]

Stream problem is related with your network bandwidth. Try lower bitrate on one camera and see is there any change.

I had same problem's on one location. You could see all camera over HIK-Connect and one or two times a day there would be same error.

I decreased bit rate on all camera ( 1024kbps ) and it's working.

 

[timc995]

I started having this problem too.
I found that it would work fine over the cellular network, but when I browse from within my home I could not view cameras in my home.
My router runs a firmware called tomato. I enabled the rtsp helper and that solved my problem. A few weeks later it stopped working again.. I disabled the helper and that solved my problem too.
So what that tells me is that there's something on the router that is getting restarted when I change the setting. Anyway thought I'd leave this in case it helps somebody else... I'd recommend rebooting your router, if all else fails.