Hello. I have a Lorex N842A8 with 8 cameras. The firmware is up to date.
When watching a playback I used to be able to hit the scissors to start where I wanted to clip the video for export. Then hit the scissors again at the stop time. The export box would automatically pop up and download the video. Now, whenever I try this I automatically get 1 hour of video, no matter how much time I choose. I usually only need a few minutes, not an hour. It starts where I hit the start time and auto goes to 1 hour later.
I called Lorex and they really don't know the answer. I'm using the PC cloud client software. I installed it on another computer and it did the same exact thing. Has this happened to anyone else? If so, is there a solution?
Thanks in advance.
When watching a playback I used to be able to hit the scissors to start where I wanted to clip the video for export. Then hit the scissors again at the stop time. The export box would automatically pop up and download the video. Now, whenever I try this I automatically get 1 hour of video, no matter how much time I choose. I usually only need a few minutes, not an hour. It starts where I hit the start time and auto goes to 1 hour later.
I called Lorex and they really don't know the answer. I'm using the PC cloud client software. I installed it on another computer and it did the same exact thing. Has this happened to anyone else? If so, is there a solution?
Thanks in advance.