Version 5.0.5.0 - live view frozen

F

frankred

Getting the hang of it
May 14, 2015
302
16
Hi,
I noticed an update was available yesterday. Now all of the cameras images are static (except for a few that are offline due to wifi connectivity issues). UI3 works in live view and Recordings and clips are occurring normally.
As far as I know, it was working before the update.
This is a new install of Windows 10 on an SSD and the two 3TB drives are connected via a Perc h310 controller in jbod.
The server is an old Dell Precision with a Xeon e5 1620, 16gb ram, Quadro 600. Until yesterday, I had it set on Nvidia hardware decoding despite seeing a log message about that not working. I set it to None in the Settings menu but that didn't change anything.

I reported this to BI support last night. O thought I would see if anyone else is seeing this issue.
Thanks,
John
 
Thanks for your reply.

Ken kindly asked if the pause button on the top right was clicked. It was. Sigh. It's embarrassing being the "user error"...

All set now that I un paused
 
  • Like
Reactions: fenderman
frankred said:
Hi,
I noticed an update was available yesterday. Now all of the cameras images are static (except for a few that are offline due to wifi connectivity issues). UI3 works in live view and Recordings and clips are occurring normally.
As far as I know, it was working before the update.
This is a new install of Windows 10 on an SSD and the two 3TB drives are connected via a Perc h310 controller in jbod.
The server is an old Dell Precision with a Xeon e5 1620, 16gb ram, Quadro 600. Until yesterday, I had it set on Nvidia hardware decoding despite seeing a log message about that not working. I set it to None in the Settings menu but that didn't change anything.

I reported this to BI support last night. O thought I would see if anyone else is seeing this issue.
Thanks,
John
Click to expand...
Quadro 600 definitely doesn't support decoding the video streams, it's a very old card dating back to 2010.
What's mysterious is why you still have static image after setting it to "None". Is this after doing a reboot of BI?
 
frankred - if I saw this thread sooner it would've been the first thing I would've suggested.

It also got me for about 5 seconds until I noticed the red pause button.
 
  • Like
Reactions: bp2008
Thanks all. Ken got me fixed up. There is a pause button on the top of the screen I was overlooking. I will suggest to Ken that he make the pause button easier for oblivious users like myself to notice.
 
  • Like
Reactions: Schnoidz and TL1096r
frankred said:
Thanks all. Ken got me fixed up. There is a pause button on the top of the screen I was overlooking. I will suggest to Ken that he make the pause button easier for oblivious users like myself to notice.
Click to expand...

You are not the only one. A simple pause icon overlay would fix it or small writing on screen saying "paused activated - hit || pause button in upper right hand corner to unpause"
 
Last edited:
  • Like
Reactions: Schnoidz, djernie and frankred
Indeed, overlay text for all cameras (be it in center or some edge) would be nice in such events.
 
Mikk36 said:
Indeed, overlay text for all cameras (be it in center or some edge) would be nice in such events.
Click to expand...

It is also right next to the full screen all cam button so it can easily be clicked without noticing.

I am trying to figure out why anyone would want to pause the camera feed though... what is the purpose?
 
bp2008 said:
I could see it being useful if you remoted in to a system and it lagged too much while the video feeds were active.
Click to expand...
Spot on.
Help file - "Pause live video. This may come in handy when using remote desktop where the
constant drawing of video consumes all available bandwidth."
 
  • Like
Reactions: looney2ns and bp2008
bp2008 said:
I could see it being useful if you remoted in to a system and it lagged too much while the video feeds were active.
Click to expand...

Thank you. If that is the case I feel it is not used as much as the full screen all video feeds. It should be in a different place or have the icon overlay to avoid this.

I need to study the help file better as I missed that blurb.
 
You must log in or register to reply here.
Top Bottom