usability of SD data exports IPC-HDW5831R-ZE

grapedaddy

Getting the hang of it
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What can display the .dav or .mp4 files downloaded from the web interface of an IPC-HDW5831R-ZE ?

VLC can't and gives and error about the "hev1" codec which I think is H.265. Smart Player will partially display them but the video skips around with a green screen much of the time --same with Media Player. The exported .mp4 files played in Win10 app "Movies 7 TV" just displays a still image for the duration.

I count on having the SD data when something goes wrong with my network or my NVR. Is this a common problem with H.265 ? Ideally I would want to hand these files over with a stand-alone viewer that doesn't have to be installed like my Hanwha cameras --but that can be for another day.

current update of Windows 10

4K
H.265
IPC-HDW5831R-ZE
System VersionV2.800.0000008.0.R, Build Date: 2019-06-19Found New Version
WEB VersionV3.2.1.749079
ONVIF Version16.12(V2.4.3.651299)
S/N4GACY9JT2XFE256
Security Baseline VersionV1.4

Thank you for reading down this far.
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