Unable to Connect when selecting clip

[EliteTechSystems]

Using BI 4.6.3. Accessing over Remote Access, ActiveX/MPEG viewer in IE.

Live stream functions fine.

Can see thumbnails of clips in the menu, but when I select one, "Unable to Connect" appears.

If I switch to another browser and use the JPEG viewer, I just get a broken link icon instead of the message, but I assume its related.

Help!

 

[fenderman]

Using BI 4.6.3. Accessing over Remote Access, ActiveX/MPEG viewer in IE.

Live stream functions fine.

Can see thumbnails of clips in the menu, but when I select one, "Unable to Connect" appears.

If I switch to another browser and use the JPEG viewer, I just get a broken link icon instead of the message, but I assume its related.

Help!

Ensure that the blue iris user has permissions to view recorded clips

 

[EliteTechSystems]

Yes, its the default admin user (test purposes), and the box is checked to allow viewing of recordings. See screenshot.

 

[fenderman]

Yes, its the default admin user (test purposes), and the box is checked to allow viewing of recordings. See screenshot.

ensure webcast is enabled for the cams under the webcast tab

 

[EliteTechSystems]

Seems to be.

 

[fenderman]

Seems to be.

is this a new install? can you view the recorded clips on the server?

 

[EliteTechSystems]

Within the last 2 weeks, yes. But Im updated tot he newest version.

 

[fenderman]

Within the last 2 weeks, yes. But Im updated tot he newest version.

did this happen from day 1?
can you view recorded clips on the server?

 

[EliteTechSystems]

Yes. I cannot view recorded clips in the native viewer.

Just posted this Thread also:

Unable to Open File: 80040154

Otherwise all aspects of BI seem to be working properly.

 

[fenderman]

Yes. I cannot view recorded clips in the native viewer.

Just posted this Thread also:

Unable to Open File: 80040154

Otherwise all aspects of BI seem to be working properly.

search the error..you need an mp4 codec...dont record to mp4..its inferior to bvr

 

[EliteTechSystems]

Is BVR the "Blue Iris DVR" format?

I did search the error code, which is why I found out i needed to install the codec, which didn't seem to work.

At any rate, I will make the change to BVR (per your answer back) and then repost here.

Thank you for you help

 

[fenderman]

Is BVR the "Blue Iris DVR" format?

I did search the error code, which is why I found out i needed to install the codec, which didn't seem to work.

At any rate, I will make the change to BVR (per your answer back) and then repost here.

Thank you for you help

yes it is...bvr is more efficient and allows you to view recorded video while its being written to the file unlike mp4 which locks the file until the writing is done.

 

[EliteTechSystems]

I took a guess and seemed to have guessed correctly with the BVR format. It seems to have solved the issue of seeing clips within the native viewer. Thank you!

I'll report back on the jpeg clip viewing in the remote access browser.

**Posted at the same time as you Fenderman. Thank you!

 

[EliteTechSystems]

It all seems to have done the trick. Its actually showing the video format next to the clip name indicating the old (mp4) and the new (bvr).

Thanks again for your help!