I'll take that as an apology.
Did the old system satisfy your current needs? If not, then it will be tough to get much more with that
DVR. To include @
bp2008 back in the conversation.... 2MP (1080) is best you will get over BNC? Then your choices are limited. I did browse on your behalf and see a 2MP Dahua which was not IP but used BNC. I would think at this point, IP cameras are the best bet for performance, affordability and potential for growth/futureproofing.
If the system still works (maybe some cameras are still operable? or if the DVR at least is in working order?), to save money you could still use it buying the cheaper cameras to hook into it.. using those perhaps just for watching areas which do not need high IQ (like for your desire to watch over employee productivity, detecting a gaggle smoking and joking vs needing to read the name tape on their shirt).
And you are already running BI? So you have a computer? Specs on it? Have you considered an NVR to mate with the cameras instead?
You are correct about the FPS not needing to be high but some situations may need or benefit from a higher FPS. I am sure bp20008 would agree. It is always best to ask precise questions so the right answer may be given. Anything else is just guessing... and inefficient. You seem to be happy with low FPS.
To protect the area where customers have access to, is there a way to limit the access so there is less to watch over? Or make a choke point... get one good camera on a choke point at face level... are the items to be stolen small? or large enough you would notice if they removed an item from stock? If they are small enough, then obviously you would benefit from more cameras watching over the customer area.. is there a lower ceiling or is this really a warehouse with a 30+ ft roof (help decide if you wall mount some turrets/bullets or if you can do a ceiling mounted, wider angle lens perhaps, fisheye)?
Tinker with IPVM calculator to get an impression of how many pixels per foot you are looking to get out of it... that will get you started with lens, resolution and mounting possibilities.