Review: EZVIZ DB1C
- Thread starter silencery
- Start date
sebastiantombs
Known around here
The delay is more of a function of your network, including your internet connection, and how fast the server at the far end responds. Delay is not specific to Android or IOS. It will happen with both.
Yeah I know that but we are talking in milliseconds here, poor network and far server could get the delay upto 500 milliseconds for example (0.5 second) but my delay is more like 30 seconds and that's why am suspectimg android settings.
sebastiantombs
Known around here
I have a fiber connection to the internet. The ping times to my mail service is about 80ms, they're in western Canada and I'm on the east coast in the US. It takes anything from a few seconds to a few minutes for email alerts to get back to me. Network traffic, server loads and who knows what else can introduce all kinds of delays. That's why I'd never rely on any cloud based service. Push notifications from my surveillance system arrive as they happen.
I've fitted mine with a current sensor and converted contact sensor which connects to my hubitat hub which in turn messages me directly so that I know the moment the doorbell has been pushed. I do use the EZVIZ notifications but don't rely on them for the very reason of delays.
Hello everybody, thank you again for accepting me in your community.
I am satisfied with my DB1C doorbell. It has successfully connected to Wifi, the chime is working and the "Human" detection is really good.
However, the image showing sideways on my Google Hub . The sky is on the left of the screen and not on the top. No rotate feature on Google Home and Google Hub.
A tip to resolve this?
Thank you for taking the time to read me!
US Ezviz Support wrote to me : I have consulted regarding the issue and learnt that the display device (Google Display) is unable to show the camera in portrait mode as it has the resolution of 1024x600. Hence, it is unable to process the information in the portrait mode and switching the camera angle to process it. We apologize as this can not be configured through the camera or EZVIZ app.Hello everybody, thank you again for accepting me in your community.
I am satisfied with my DB1C doorbell. It has successfully connected to Wifi, the chime is working and the "Human" detection is really good.
However, the image showing sideways on my Google Hub . The sky is on the left of the screen and not on the top. No rotate feature on Google Home and Google Hub.
A tip to resolve this?
Thank you for taking the time to read me!
It is important to mention that Ezviz's response was prompt and very courteous. An excellent company that respects its customers!
US Ezviz Support wrote to me : I have consulted regarding the issue and learnt that the display device (Google Display) is unable to show the camera in portrait mode as it has the resolution of 1024x600. Hence, it is unable to process the information in the portrait mode and switching the camera angle to process it. We apologize as this can not be configured through the camera or EZVIZ app.Hello everybody, thank you again for accepting me in your community.
I am satisfied with my DB1C doorbell. It has successfully connected to Wifi, the chime is working and the "Human" detection is really good.
However, the image showing sideways on my Google Hub . The sky is on the left of the screen and not on the top. No rotate feature on Google Home and Google Hub.
A tip to resolve this?
Thank you for taking the time to read me!
It is important to mention that Ezviz's response was prompt and very courteous. An excellent company that respects its customers!
That's not really true, the problem is the H265 stream. Google Nest Hub can't display those properly.US Ezviz Support wrote to me : I have consulted regarding the issue and learnt that the display device (Google Display) is unable to show the camera in portrait mode as it has the resolution of 1024x600. Hence, it is unable to process the information in the portrait mode and switching the camera angle to process it. We apologize as this can not be configured through the camera or EZVIZ app.
It is important to mention that Ezviz's response was prompt and very courteous. An excellent company that respects its customers!Still no response from Google customer service...
To get it working I had to change Channel 2 stream to H264 and relay it through home assistant.
It might work if you change Channel 1 to H264 and use ezviz google home integration, but then you lose any advantage of smaller recording that H265 brings.
You can change the stream encoding mode in Batch Configuration tool.
Old photo from testing mid November :
Dear Andreq, Thank you so much for this information!!!
How can an Ezviz customer service agent give such a wrong answer! Don't they know their products?
I am flabbergasted!
I will write to them to give this information!
We usually find that people here know more about products than the company call centers LOLDear Andreq, Thank you so much for this information!!!
How can an Ezviz customer service agent give such a wrong answer! Don't they know their products?
I am flabbergasted!
I will write to them to give this information!
The support guy isn't the one making things happen under the hood, I wouldn't blame them.Dear Andreq, Thank you so much for this information!!!
How can an Ezviz customer service agent give such a wrong answer! Don't they know their products?
I am flabbergasted!
I will write to them to give this information!
And we got to keep in mind Ezviz is selling a rebranded HikVision product.
I'm not sure about this, but I think HikVision mfg the doorbells and Ezviz most likely only provide the software (using HikVision API)
One could hope the information you send them reach the developers, but I have low faith in that.
I'm a programmer for a living and I see this all the time from inside
. We're not exposed to clients and sadly more often than not, those technical detail shouldn't be shared publicly.I fully agree with you Andreq. And I don't blame the CIE. I love their products and my next cameras will be from Ezviz.The support guy isn't the one making things happen under the hood, I wouldn't blame them.
And we got to keep in mind Ezviz is selling a rebranded HikVision product.
I'm not sure about this, but I think HikVision mfg the doorbells and Ezviz most likely only provide the software (using HikVision API)
One could hope the information you send them reach the developers, but I have low faith in that.
I'm a programmer for a living and I see this all the time from inside
Although the agent's response was not completely accurate, their service was prompt and courteous, unlike other CIEs in the same field.
If the information you kindly gave me does not reach the developers, I hope it will be beneficial to the agent who receives this information!
dohat leku
Getting the hang of it
Hi there,
I recently purchased the DB1C and have had issues installing it. Before returning/exchanging it, I thought I'd see if anyone else had had similar issues.
The basic issue is that when connected to power, the large indicator light around the doorbell button does not light up at all and so I can't initialize the camera. However I do know the unit is receiving some power, because there is a small LED light that blinks red above the reset button. This LED only blinks when I've restored power to the unit from the breaker. Initially, the above made me think I had wired the unit incorrectly or it wasn't getting sufficient power. However I tried the each of the following steps:
Any thoughts, or have you experienced anything similar? I've reached out to EZVIZ support, but thought I might have better luck here.
Thanks!
I recently purchased the DB1C and have had issues installing it. Before returning/exchanging it, I thought I'd see if anyone else had had similar issues.
The basic issue is that when connected to power, the large indicator light around the doorbell button does not light up at all and so I can't initialize the camera. However I do know the unit is receiving some power, because there is a small LED light that blinks red above the reset button. This LED only blinks when I've restored power to the unit from the breaker. Initially, the above made me think I had wired the unit incorrectly or it wasn't getting sufficient power. However I tried the each of the following steps:
- Initially installed using the wiring for an existing doorbell and mechanical chime with a 16V 10VA transformer as per the installation instructions
- Replaced the 16V 10VA transformer with a new 16V 30VA transformer (and remained wired through the existing mechanical chime)
- Wired the doorbell camera directly to the transformer (using the provided fuse) as indicated in the installation instructions
Any thoughts, or have you experienced anything similar? I've reached out to EZVIZ support, but thought I might have better luck here
.Thanks!
hisser
n3wb
Check your SD cardHi there,
I recently purchased the DB1C and have had issues installing it. Before returning/exchanging it, I thought I'd see if anyone else had had similar issues.
The basic issue is that when connected to power, the large indicator light around the doorbell button does not light up at all and so I can't initialize the camera. However I do know the unit is receiving some power, because there is a small LED light that blinks red above the reset button. This LED only blinks when I've restored power to the unit from the breaker. Initially, the above made me think I had wired the unit incorrectly or it wasn't getting sufficient power. However I tried the each of the following steps:
In each of these instances, whenever power was turned on, the unit's small red LED blinked continuously, but the main indicator light remained dark.
- Initially installed using the wiring for an existing doorbell and mechanical chime with a 16V 10VA transformer as per the installation instructions
- Replaced the 16V 10VA transformer with a new 16V 30VA transformer (and remained wired through the existing mechanical chime)
- Wired the doorbell camera directly to the transformer (using the provided fuse) as indicated in the installation instructions
Any thoughts, or have you experienced anything similar? I've reached out to EZVIZ support, but thought I might have better luck here
Thanks!
bob2701
Getting comfortable
Have you tried the reset button? Remove faceplate and press reset button for 10-15 seconds.
bob2701
Getting comfortable
Open the app and click on the image, then click on the gear in upper right, then scroll down to device version.
Thats the old version of the app
bob2701
Getting comfortable
It was old by 17 hours!! The new version is exactly the same.
This is the IOS app, you didn’t say which you were using.
