i added a cube camera to my system for indoor purposes so it's triggering many alerts. I have recording on motion triggers only. Is there a way for these alerts to not appear in the iOS app but for the recordings to still be saved?
Restricting alerts iOS app
- Thread starter Liquidskin
- Start date
fenderman
Staff member
- Mar 9, 2014
- 36,891
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fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
yes. You should not be receiving any alerts if that is set. Remember to set it that way for each profile you use.
Hm, my "nighttime" profile is active right now, I have firewhen = never set and alerts are still triggering. None of the "actions" are selected in the alerts tab..
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
Make sure you have not overridden the global schedule. Also make sure you have select fire when never for that profile - you need to select the profile from the dropdown and then change your settings.
Confirmed, no schedule override. Never is selected for the profile. BI has also been restarted after making the changes.
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
4.3.9.0 x64
deleted + readded camera. fire when set to never for all profiles, ios app still getting alerts.
fenderman
Staff member
- Mar 9, 2014
- 36,891
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Also to note, this isn't just on the iOS app, but on the server interface I also see alerts in the sidebar.
I'm out to support for assistance on this.
I'm out to support for assistance on this.
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
You will always get alerts on the server since it is an event/alert and it will show on the app alert counter as well. Fire when "never" should prevent an audible alert and a notification icon though.
Ah well maybe now we're getting somewhere. I'm not getting push alerts or audible alert on my phone, but on the main screen of the app, the alerts icon lights up with the count of alerts and clicking into it, the alert will be there. That's where I was hoping to restrict the alert.
fenderman
Staff member
- Mar 9, 2014
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I dont think you can do that unless you also disable access to that camera.
You can try unchecking "create alert list image" in the cameras record tab. This will eliminate the alert images in the server...so it might prevent the app from listing them. Note that if you do this you will loose the alert icon in the timeline that indicates an event has occurred.
So I want to record on triggers only, but don't want to be alerted. Also want to have live access to the camera on the app, so disabling won't work. Any creative solutions?
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
Just ignore the number count
or use an android phone, where the alert count is not displayed in the app icon. There may be an option in the ios app to turn it off, dont know.You can ask the developer to add the option.